Resort Manager

Company Description

Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York's Hudson Valley, just 90 minutes from New York City. Rooted in meaningful encounters with nature, the property sways with the seasons, surrounded by meadows of native flowers and woodlands. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand-alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school. Accommodations are immersed in the ever-changing landscape, offering a deep sense of place. Guests are welcomed at The Shop, reminiscent of a well-curated potting shed, and the open-air Great Porch. Dining at Clay, the centerpiece restaurant, features source-origin cuisine that honors the region's bounty. Thistle offers wild-crafted wellbeing that evolves with the seasons. The property also provides access to neighboring Mohonk Preserve, where wooded trails and cliffs invite world-class hiking, biking, and climbing. Named the Number 1 Hotel in New York State by Travel + Leisure for the 2025 World's Best Awards and recognized with a One Key distinction from the inaugural Michelin Guide, Wildflower Farms is a basecamp for adventure, craft, and curiosity.

Job Description

The Resort Manager will serve as a key operational leader and culture carrier during an exciting stage of growth. Reporting directly to the General Manager and serving as a member of the Executive Committee, the Resort Manager plays a critical role in ensuring exceptional daily operations and delivering extraordinary guest experiences across the property.

The Resort Manager will oversee the day-to-day operations of Rooms, Food & Beverage, Security, Spa, Wellbeing, and Engineering, ensuring seamless coordination between departments while championing the service philosophy that defines the Wildflower Farms experience. This leader will help shape our service culture, elevate operational standards, and position Wildflower Farms as one of the Hudson Valley's most sought-after luxury destinations.

Financial Oversight & Operational Performance

• Partner with the General Manager and Executive Committee to oversee the resort's financial performance, ensuring alignment with annual budgets, forecasts, and strategic goals.
• Monitor departmental financial results across Rooms, Food & Beverage, Spa, Wellbeing, Security, Engineering, and Valet operations, identifying opportunities to improve profitability and operational efficiency.
• Support the development and execution of annual operating budgets, capital planning, and periodic forecasting.
• Review daily, weekly, and monthly financial reports, including revenue performance, labor costs, and operating expenses, ensuring departments remain within budgetary guidelines.
• Work closely with department leaders to drive revenue optimization, expense management, and labor productivity while maintaining exceptional guest service standards.
• Ensure adherence to financial controls, purchasing procedures, and inventory management practices across operational departments.
• Collaborate with Finance and Purchasing teams to ensure accurate reporting, cost controls, and compliance with company financial policies.
• Utilize key performance indicators (KPIs) and operational metrics to guide decision-making and continuously improve resort performance.

Operational Leadership

• Provide strategic leadership and operational oversight for Rooms, Food & Beverage, Security, Valet, Wellbeing, and Engineering departments.
• Partner closely with department leaders to ensure the successful execution of day-to-day resort operations and guest services.
• Lead and inspire teams to deliver service excellence as a core competency while driving profitability and operational performance.
• Ensure property standards remain at an extraordinary and refined level through consistent operational oversight, inspections, and service monitoring.
• Support revenue management initiatives through operational data to maximize revenue opportunities.
• Analyze operational performance metrics and implement strategies to enhance guest satisfaction and financial performance.
• Prepare and execute budgets and financial analysis related to Rooms and associated operational areas.

Guest Experience & Service Culture

• Champion the Wildflower Farms service excellence philosophy by continuous re-enforcing of service standards across departments. Create a positive culture of the highest adherence to standard compliance
• Sustain "The Soul of the Place" by fostering authentic and memorable experiences for guests and team members alike.
• Foster enriching and immersive guest programming within Rooms, Spa, and resort experiences that reflect the property's natural setting and wellness focus.
• Take an active leadership role in guest relations by initiating guest interactions, maintaining relationships with repeat guests, and resolving service concerns promptly and thoughtfully.
• Continuously evaluate and elevate resort operations, programming, and products to maintain luxury hospitality standards.

Team Leadership & Development

• Build, lead, and inspire a high-performing and engaged leadership team across operational departments.
• Foster a collaborative culture that encourages accountability, innovation, inclusion, and professional growth.
• Champion an exceptional team member experience in partnership with the Talent & Culture team, supporting a thoughtful onboarding journey and a positive workplace environment.
• Participate in the recruitment, hiring, scheduling, training, and development of team members across the resort.
• Provide mentorship and development opportunities for managers and team members to strengthen leadership capabilities and operational expertise.
• Support performance management through regular coaching, feedback, documentation, and when necessary, disciplinary processes.
• Assess training needs and implement ongoing learning programs aligned with Auberge Resorts Collection service standards.
• Cultivate future leaders through coaching, professional development, and thoughtful succession planning.
• Partner with Executive Committee members, department leaders, and corporate teams to ensure alignment, collaboration, and strong cross-functional leadership.
• Promote a culture rooted in respect, accountability, and genuine hospitality that reflects the values and service philosophy of Wildflower Farms.

Pay Range: $180,000/year - $200,000/year

Qualifications

• 3 years' experience in a similar position, in a luxury environment with progressive leadership responsibilities.
• Proven experience overseeing multi-department resort operations including Rooms and guest experience functions.
• Strong financial acumen with experience managing budgets, forecasting, and operational performance metrics.
• Demonstrated leadership ability to inspire teams and drive service excellence.
• Exceptional guest engagement and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic luxury hospitality environment.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.

Wildflower Farms is an Equal Opportunity Employer, M/F/D/V. Wildflower Farms provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Wildflower Farms complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.