Customer Service Rep

Axelon

White Plains, NY

Job Title: Customer Service Rep

Location: Clayton, MO or White Plains, NY

Pay Rate: $25/hr, W2

Duration: 5 Month Contract

Work Mode: Hybrid

Summary:

Prepare and file standard, advanced, and specialized applications and renewals across a variety of clients and industries.
Submit 50-100 applications per week, varying based on complexity of filings.
Work closely with Customer Success Associate-Account Managers to ensure timely fulfillment of all pending filing orders and resolve any barriers to licensure.
Document any changes to the filing process within the internal database by relaying information to the company's onboarding and/or research teams.
Operate efficiently within an internal collaborative team environment.
Maintain multiple projects at one time.
Assist workload when a filing team member is on PTO.

Other Duties:

Perform account audits.
Assist Operations Team in office during heavy mailing months.

Requirements:

Education: Minimum Bachelor's degree, or equivalent experience.
Experience: Minimum 1 year of data entry and/or licensing experience is preferred.

Preferred Skills:

Exceptional interpersonal skills to communicate with government agencies and colleagues.
Use of considerable tact and discretion when dealing with sensitive data.
Ability and desire to work in a fast-paced environment.
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF).
Excellent attention to detail and high degree of accuracy and consistency.
Top-of-the-line organization skills in all facets of project workflow.
Superb time management skills.
Ability to maintain a customer-centric focus and work ethic at all times.

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Vacancy posted 8 hours ago

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