Operations Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.


What this job involves

Leading all maintenance operations for the airport's baggage handling system, ensuring maximum uptime, operational efficiency, and safety compliance. This critical leadership role requires overseeing preventative maintenance programs, emergency repairs, and system upgrades while managing a team of conveyor technicians and mechanics. You'll serve as the primary liaison coordinating maintenance activities with airport operations, airlines, and stakeholders, ensuring minimal disruption to baggage handling operations. By analyzing system performance metrics, implementing strategic improvements, and responding decisively to emergencies, you'll maintain the reliability of complex automated conveyor systems that are essential to airport operations. Your technical expertise and leadership will drive continuous improvement while ensuring compliance with all safety regulations and industry standards.

Your day-to-day tasks will include

• Directing and coordinating all maintenance activities for the baggage handling system, including scheduling and executing preventative maintenance, managing repair operations, and overseeing system upgrades to maintain optimal performance
• Developing and implementing comprehensive maintenance schedules and standard operating procedures that minimize system downtime, maximize operational efficiency, and extend equipment lifecycle
• Supervising, mentoring, and developing a team of conveyor technicians and mechanics, providing leadership that fosters technical excellence, safety awareness, and professional growth
• Monitoring system performance metrics continuously, analyzing maintenance data to identify trends and areas for improvement, and preparing comprehensive reports for senior management
• Coordinating closely with upper management, airport operations, airlines, and other stakeholders regarding planned maintenance activities, system outages, and operational impacts to ensure seamless communication
• Ensuring strict compliance with safety regulations, industry standards, airport security requirements, and operational protocols while maintaining comprehensive documentation
• Responding rapidly to system emergencies, implementing contingency plans when necessary, and making quick, effective decisions during system failures to restore operations promptly
• Managing contractor relationships and overseeing external maintenance work to ensure quality standards are met and contractual obligations are fulfilled

Minimum Requirements

• High school diploma or equivalent with strong technical foundation in mechanical and electrical systems
• Minimum 5 years of progressive experience in operations management, preferably in airport operations, material handling systems, or complex automated mechanical environments
• Demonstrated experience managing maintenance teams and coordinating contractor activities with proven ability to lead diverse technical personnel effectively
• Strong understanding of automated conveyor systems, programmable logic controllers (PLCs), motors, drive systems, and control systems with hands-on troubleshooting experience
• Excellent problem-solving skills with ability to make quick, sound decisions during system failures and high-pressure emergency situations
• Experience with Computerized Maintenance Management Systems (CMMS) for work order management, preventative maintenance scheduling, and performance tracking

Preferred Qualifications

• Associate's or Bachelor's degree in engineering technology, industrial maintenance, mechanical engineering, or related technical field
• 7+ years of experience in baggage handling system operations, airport facilities management, or automated material handling environments
• Project management experience with proven track record of leading system upgrades, capital improvement projects, or large-scale maintenance initiatives
• Advanced knowledge of relevant safety regulations including OSHA standards, airport operational requirements, and industry best practices for conveyor system maintenance
• Experience implementing reliability-centered maintenance (RCM) programs or total productive maintenance (TPM) methodologies that improve system uptime and reduce costs
• Strong data analytics capabilities with ability to use maintenance metrics to drive continuous improvement, predict failures, and optimize maintenance strategies

Schedule: Full-time with on-call rotations; non-standard hours including nights, weekends, and holidays as required

Compensation: 95,000-110,000

Additional Requirements

• Must be available for on-call rotations and emergency response to address system failures outside regular business hours
• Airport security clearance (SIDA badge) will be required; must be able to pass background checks and maintain clearance
• Physical requirements include walking extensively through airport facilities, standing for extended periods, and occasionally working in confined spaces or elevated platforms
• Ability to lift up to 50 pounds and perform physical tasks associated with equipment inspection and emergency repairs
• Valid driver's license may be required for movement between airport facilities

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

95,000.00 - 110,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.