Assistant Manager of People Operations

Overview As an Assistant Store Manager of People Operations, you will be the go-to partner for everything that keeps our store teams supported, informed, and set up for success. You will coordinate talent processes, help guide employee and new hire experiences, and support people managers as they coach, develop, and grow their teams. You will also partner closely with the Store Manager and Talent Business Partner to maintain accurate people records, support performance processes, and create an engaging, inclusive environment for our frontline associates. Salary Range: $57,273.00 - $63,636.00 What Does an Assistant Store Manager of People Operations Do? Lead Store Scheduling & Labor Planning: Review forecasts with store leadership, build weekly labor plans, assess schedule effectiveness by department, and monitor attendance patterns and overtime accuracy to support effective store coverage. Maintain Accurate People Data: Update associate availability and frontline records in Workday, ensuring data integrity and supporting people managers with accurate reporting and documentation. Drive Engagement & Recognition: Coordinate service awards, team events, town halls, and inclusive cultural moments. Track associate feedback and engagement insights to help shape store activities and maintain welcoming break room, training room, and communication board spaces. Support Talent Processes: Assist with frontline performance reviews, conduct documentation, corrective actions, and succession planning while managing Tier 1 employee questions or concerns and escalating complex matters to the Talent Business Partner. Own Frontline Staffing Logistics: Open, manage, and close job requisitions, post roles, coordinate interviews, welcome candidates, validate I-9s, and assist with job offer processes while partnering with Talent Acquisition and store leadership on staffing plans and internal mobility processes. Coordinate New Hire Orientation & Training: Facilitate orientation, assign coaches and training plans, schedule learning, track completion in the LMS, and support cross‑training opportunities that help build a flexible, well‑rounded store team. Build a Strong People Plan: Partner with store leadership to identify high‑potential talent, support development plans, and ensure follow‑up actions are completed to strengthen internal growth and succession pipelines. Partner Across People Teams: Work with Store Manager, Department Managers, Talent Business Partners, and Talent Acquisition to support staffing strategy, headcount planning, employee inquiries, and people initiatives across the store. Support Store Leadership & Operations: Maintain a visible leadership presence on the sales floor as needed, partner with leaders to ensure strong floor coverage, and contribute to store opening/closing responsibilities and overall operational success. Monitor Compliance & Confidentiality: Maintain strict confidentiality, support accurate recordkeeping, and ensure Talent policies and processes are followed consistently. Operate as “One Team”: Support Wayfair’s total store goals by cross‑training across key store functions, including sales and back‑of‑house operations. Flex where needed to support customers, teammates, store needs and peak business periods. You’ll Thrive In This Role If You Have Experience Growing Teams: Required 2+ years of HR generalist or people leadership experience within a frontline workforce environment, and a strong preference for retail. Knowledge of Employment Practices: Working knowledge of US employment law and the ability to support managers through policy‑aligned processes. Strong Communication Skills: Clear, confident, and consistent communication across written, verbal, and digital channels. Ability to Influence & Partner: Comfortable advising leaders and working collaboratively with multiple cross‑functional partners. High Trust & Discretion: Proven ability to manage confidential information with care. Organizational Agility: Skilled at balancing multiple projects, shifting priorities, and staying ahead of deadlines. Technical Comfort: Familiar with Google Suite, mobile business tools, and general HR or scheduling systems. A Solid Educational Foundation: High school diploma or equivalent required. Bachelor’s degree preferred. Schedule Flexibility: Availability to work evenings, weekends, and holidays as business needs evolve. Physical & Environmental Requirements Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling. Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day. Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment. Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus. Temperature Flexibility: Comfortable in environments with varying temperature conditions. Noise Tolerance: Occasional exposure to moderate noise levels and physical activity. Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols. Benefits Competitive Pay: Earn competitive compensation with regular opportunities for performance‑based increases. Career Growth: Access professional development and advancement opportunities to help you grow with us. Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day. Time to Recharge: Start accruing paid time off immediately, because work‑life balance matters. 401(k) with Company Match: We’ll match up to 4% to help you plan for your future. Tuition Reimbursement: Eligible after 6 months of employment: learn, grow, and get support along the way. Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in‑store restaurant. Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family. And So Much More: We’ve got more good stuff where that came from! Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. We are an equal opportunity employer and do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. #J-18808-Ljbffr Wayfair