Authorization / Procedure Coordinator

Benefits Bonus based on performance Paid time off Training & development Position Overview We are seeking a detail-oriented and organized Procedure/Authorization Coordinator to join our team at a busy gastroenterology practice. This role requires expertise in coordinating procedures and managing authorizations in a fast-paced environment, ensuring a seamless experience for patients and providers. Key Responsibilities Procedure Coordination Schedule procedures for patients, ensuring alignment with provider availability, patient preferences, and insurance requirements. Collaborate with surgical centers and ancillary facilities to confirm appointment details. Provide patients with detailed pre‑and post‑procedure instructions, including preparation guidelines. Authorization Management Verify insurance benefits and obtain prior authorizations for procedures, diagnostics, and treatments. Ensure all authorizations are documented in the EMR and communicated to patients and providers promptly. Track pending authorizations and follow up with insurance companies to prevent delays in care. Documentation and Communication Maintain accurate records of authorizations, scheduling, and communications in the EMR system. Communicate clearly with patients regarding authorization statuses, copays, and out‑of‑pocket expenses. Liaise with physicians, NPs, and other staff to address issues or delays. Administrative Duties Monitor and manage procedure and authorization‑related metrics (e.g., approval rates, turnaround times). Participate in quality improvement initiatives to streamline workflows. Assist with patient education and resolve patient concerns related to procedures and authorizations. Qualifications Education and Experience High school diploma or equivalent; Associate’s or Bachelor’s degree preferred. Minimum of 2 years’ experience in medical scheduling or insurance authorization, preferably in gastroenterology or a high-volume practice. Technical Skills Proficiency with electronic medical records (e.g., eClinicalWorks) and scheduling systems. Familiarity with insurance policies, medical billing codes (e.g., CPT, ICD‑10), and authorization requirements. Ability to learn and use new technologies quickly. Soft Skills Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Ability to multitask and work under pressure in a fast‑paced environment. Preferred Knowledge Gastroenterology‑specific procedures, including colonoscopies, endoscopies, and other diagnostic tests. Familiarity with local insurance carriers and their requirements for authorizations. Experience with referral management and patient education regarding pre‑procedure preparation. Understanding of HIPAA compliance and patient confidentiality. #J-18808-Ljbffr South Lake Gastroenterology, INC