Sr. Systems Analyst - Investor Support

Title: Sr. Systems Analyst - Investor Support
Location: Boston, MA (Hybrid) (Local or nearby candidates preferred)
Duration: 12 months (contract to hire)
This is a RTH and we will be looking to convert most likely around the 1 year mark.


Keys to the position:
Must have experience supporting investors - Proficient in the front and middle office functions of trade lifecycle management tools such as CRD. Prefer to see candidates that have experience working with investment tools, research tools, investment reporting, Factset background, and the like. This person needs to know the basics of holdings, transactions, benchmarks, etc
Must have experience with Fixed Income and Derivatives. This is the primary area for Level 2 support. They will be working with the Portfolio Analysts to support them on any of their requests.
Must have strong SQL skills
Excellent communication and interpersonal skills as this person will be working directly with the users.
There is Production support on a rotation basis requirement - once every 2 months and the person is expected to check the tests that are running and escalate or fix if need be.
The time commitment varies from 30 minutes to 3hrs when on-call

OVERVIEW
The Investor Engagement team plays a critical role in success by providing continuous support and solutions to the firm's globally located investors across Equity, Fixed Income, Multi-asset, Alts and Hedge Funds. There is an opportunity for a motivated Senior Systems Analyst who is proficient in the front and middle office functions of trade lifecycle management to play a key role in this large team.

RESPONSIBILITIES
Interact directly with investment professionals at all levels of the organization as a trusted advisor.
Respond to functional, data, and technical questions related to our trade lifecycle management tools from end-users.
Troubleshoot issues, determine root cause, and identify appropriate corrective actions for the trade lifecycle management tools.
When necessary, manage production bridges to resolve significant systems and data issues.
Provide clear verbal and written communication to both end-user and technical audiences and be able to guide both users and developers to solutions.
Ensure that service levels within this critical support area are maintained at a high level.


QUALIFICATIONS
Bachelor's degree in Computer Science, Business, Economics, Finance or a related subject.
5+ years business or systems analysis experience in global capital markets.
Experience with CRD, Murex or other OMS platforms for real-time portfolio analytics, P&L and exposure is desirable.
Experience with SQL is required.
In-depth understanding of financial instruments such as stocks, bonds, swaps, options, futures, forwards, derivatives and FX.
Experience with advanced investment data concepts such as holdings, transactions, security master, analytics, performance, and attribution.
Hands-on experience working directly with investment professionals.
Excellent written and verbal communication skills.
High attention to detail and strong commitment to delivering quality, professional work is absolutely essential for this position.
Willingness and ability to work independently and as part of a team, in a fast-paced, business-critical environment.