Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health stipend
• Simple IRA with employer match
• License reimbursement
• Bonus based on performance
• Paid time off
• Competitive salary
• Opportunity for advancement
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2025 and currently lead a growing team of three. Before becoming an agent with State Farm, I earned a degree in chemical engineering and later completed my MBA in finance. My background includes sales roles with Boeing as well as software sales during the COVID era, giving me a strong foundation in communication, strategy, and relationship-building.

I attended the University of Washington for undergrad and am married with three kids. I live close to the agency and am very passionate about staying involved in the local community and building meaningful relationships where we live and work.

Community involvement is a major part of our agency culture. We partner with local nonprofits, sponsor local sports teams, and encourage our team to stay active in community events and volunteer opportunities. I always make it a priority to recognize and highlight team members who give back.

Our agency offers 11 days of PTO, paid holidays, a Simple IRA with a 3% match, a monthly health stipend, and licensing reimbursement. We’re committed to creating an environment where people can grow professionally while maintaining balance outside of work.

Our culture is highly growth-focused, and we’re proud to be one of the top-growing agencies in the area. I’m looking for someone who is motivated, driven, and excited about growing alongside a developing agency. If you’re someone who enjoys being part of a fast-moving environment with strong opportunities for development and impact, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tyler Volk - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.