Medical Office Assistant, Clinic - Family Medicine

It's more than a career, it's a calling

WI-SSM Health Dean Medical Group Madison North High Point Worker Type Regular Job Highlights: Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Make a meaningful impact as a Medical Office Assistant by creating a welcoming, organized experience for every patient. You’ll coordinate appointments, manage patient records, support communication, and help keep daily clinic operations running smoothly. Grow your administrative healthcare expertise while working with a collaborative team dedicated to exceptional patient care. Department: Family Medicine Schedule: 20 hours per week Days only, no nights, no weekends and no holidays! Apply today. SSM Health – We bring out the incredible in you, every day. Job Summary In a clinic setting, aids the provider in providing quality patient care specific to the age of the patient population served in the practice. Ensures that quality care is provided in an efficient and safe manner, consistent with the office's standard of care and following office protocol. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Routinely assists provider with patient exams, prepares exam rooms for specific procedures. Accurately maintains appropriate log books and monitors pharmaceutical sample cabinets for expired items. Maintains patient medical record by verifying patient information upon each visit including: last name, address, insurance information, and guarantor, filing/scanning all documents into the correct patient's medical record and in the proper location, and providing new patients with required registration forms for completion. Aids in the care of the patient by notifying patients of normal test results, returning patient phone calls, scheduling patients for testing, procedures, and referral appointments in a timely manner. Collects clinical information by interviewing patient at each visit and recording in medical record, preparing reports for provider to review, collecting clinical information from agencies, referring providers, hospital department, and properly documenting in medical record. Routinely services patients by supplying correct information to insurance companies, maintaining confidentiality of patient information at all times, and releasing patient information only if appropriate consent is obtained. Performs clinical duties by obtaining vital signs and accurately documenting in medical records, collecting and processing specimens, and performing phlebotomy skills as indicated by completion of training and competency. Maintains exam rooms by cleaning and stocking rooms as necessary, ordering supplies, preparing non-disposable instruments for sterilization. Schedules patient appointments/rescheduling and cancelling appointments as necessary. Processes incoming phone calls, by answering promptly and directing call to appropriate person. Takes accurate messages and delivers message or tasks to appropriate person. Assists in the billing process by collecting and posting payments for services, balancing cash drawer by counting cash on a daily basis, preparing superbills with proper information prior to appointment, updating financial and personal information of patient at each visit and as requested, entering correct insurance and demographic information into computer at each visit, and entering hospital and office charges, if applicable. Works in a constant state of alertness and safe manner. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE One year experience PHYSICAL REQUIREMENTS Constant standing and walking. Frequent use of hearing and speech to share information through oral communication. Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc. Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent reaching, gripping, and keyboard use/data entry. Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements. Occasional use of vision to judge distances and spatial relationships. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Occasional lifting/moving patients. Occasional use of smell to detect/recognize odors. Occasional driving. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS Resuscitation Certification Requirement: Basic Life Support Healthcare Provider (BLS HCP) required within 90 day of employment. Other resuscitation certifications may be required dependent on department. Work Shift Day Shift (United States of America) Job Type Employee Department 7000040164 West FM Scheduled Weekly Hours: 20 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination