Business Analyst/Scrum Master

Blue Chip Talent, in partnership with a manufacturing organization, is seeking a skilled Technical Business Analyst. This role is responsible for supporting production applications, analyzing and resolving complex data issues, managing API integrations, and providing hands‑on support for Microsoft Entra ID (Azure AD) Single Sign‑On across dealer‑facing applications. The ideal candidate is comfortable working with SQL, cloud‑based data platforms, identity management processes, and cross‑functional teams to ensure reliable, secure, and efficient application support. Job Duties Provide production support for data‑driven dealer‑facing applications by triaging incidents, monitoring data flows, and resolving application issues Write and optimize SQL queries to investigate data discrepancies, validate results, and support root cause analysis Monitor inbound and outbound data feeds while maintaining database integrity and file schedules Support API integrations between internal and third‑party systems by troubleshooting connectivity, payload, and data mapping issues Gather and document Single Sign‑On requirements for new and existing applications, translating business needs into technical specifications Assist with Microsoft Entra ID (Azure AD) enterprise application configuration, app registrations, claims mapping, group assignments, and token configuration reviews Support SSO testing in development and test environments prior to production deployment Troubleshoot user authentication and access issues by reviewing Entra ID sign‑in logs, audit logs, group memberships, conditional access policies, MFA challenges, and token behavior Coordinate with Identity & Access Management, Security, and Development teams to resolve authentication and integration issues while communicating status to business stakeholders Support application integration testing to ensure applications correctly consume SSO tokens, validate claims, and maintain expected session behavior Monitor recurring authentication incidents, identify trends, and recommend long‑term improvements Maintain business requirements documents, functional specifications, technical runbooks, and SSO process documentation Assess the impact of identity and access policy changes and communicate upcoming changes to affected stakeholders Manage enhancement requests and production support activities using Agile methodologies and Jira Participate in daily production support triage meetings and other recurring team meetings Required Skills: 3–5 years of Business Analyst or Business Systems Analyst experience 3+ years of hands‑on SQL experience, including writing and troubleshooting complex queries Practical experience supporting Microsoft Entra ID (Azure AD) Single Sign‑On, including enterprise applications, app registrations, claims mapping, group assignments, access troubleshooting, and authentication support Experience supporting API integrations and diagnosing data exchange or integration issues Experience gathering, documenting, and validating business and technical requirements Experience reviewing Entra ID sign‑in logs, audit logs, conditional access policies, and authentication events Experience creating BRDs, functional specifications, technical documentation, and support runbooks Understanding of Agile/Scrum and SDLC methodologies Experience using Jira or similar work management tools Intermediate to advanced Microsoft Excel skills #J-18808-Ljbffr