Manager, Productivity

Are you ready to make an impact?West Monroe is seeking a Manager to join our Productivity discipline within our Organization, People & Change Practice. We partner with clients to improve workforce productivity and operational performance by optimizing business processes, labor models, workforce capacity, and operating models. Combining operational excellence, workforce analytics, process optimization, and AI-enabled solutions, we help organizations redesign how work gets done to improve throughput, service levels, cost, quality, and employee experience.Our Managers serve as engagement leaders and trusted advisors, partnering with clients to solve complex operational challenges while developing high-performing consulting teams and contributing to the continued growth of West Monroe’s Productivity practice.What You’ll DoClient DeliveryLead complex client engagements focused on workforce productivity, operational excellence, process optimization, and organizational transformation, managing scope, budgets, timelines, quality, risks, and multiple workstreams.Assess business processes, labor models, workforce utilization, capacity, and performance management systems to identify opportunities that improve productivity, throughput, service levels, cost, and quality.Lead teams in developing productivity assessments, workforce analytics, labor and capacity models, operational KPIs, business cases, and ROI analyses that drive measurable operational and financial improvements.Design future-state processes, operating models, and workflows that leverage workflow automation, AI-enabled decision support, and digital capabilities while supporting implementation, governance, and long-term adoption.Coach consulting teams, provide quality assurance, and build trusted relationships with client stakeholders to deliver successful outcomes.Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.Business DevelopmentBuild trusted client relationships that identify opportunities to expand existing engagements and support long-term account growth across productivity, operational excellence, and AI-enabled transformation initiatives.Lead or contribute to proposals, statements of work, pricing discussions, and client presentations while collaborating across West Monroe practices to develop integrated solutions.Contribute to thought leadership, market-facing initiatives, and industry activities that strengthen West Monroe’s Productivity practice and consulting capabilities.Practice DevelopmentAdvance the Productivity practice by developing methodologies, productivity assessment tools, labor modeling approaches, capacity planning frameworks, operational KPI libraries, and AI-enabled delivery accelerators.Mentor consultants and senior consultants through coaching, performance feedback, career development, recruiting, and knowledge sharing.Stay current on emerging trends across operational excellence, workforce productivity, intelligent automation, AI, and process optimization to continuously enhance client delivery and practice capabilities.What You’ll Bring6–10 years of experience in management consulting, professional services, industrial engineering, operations, or business transformation with experience leading client-facing engagements.Experience leading workforce productivity, operational excellence, process optimization, workflow analysis, labor optimization, capacity planning, operating model, or organizational transformation initiatives.Experience developing labor models, workforce analytics, productivity assessments, capacity analyses, staffing models, operational metrics, performance management frameworks, business cases, and ROI analyses.Experience identifying opportunities to apply AI, intelligent automation, workflow automation, advanced analytics, or similar technologies (e.g., machine learning or robotic process automation) to improve workforce productivity and operational performance.Experience with Lean, Six Sigma, engineered labor standards, work measurement, value stream mapping, or other continuous improvement methodologies is preferred.Proven ability to manage consulting engagements, build trusted client relationships, and contribute to business development through proposals, account growth, and solution development.Strong communication, facilitation, leadership, and problem-solving skills with the ability to influence stakeholders at all levels of an organization.Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.Bachelor’s degree in industrial engineering, engineering management, business, operations, analytics, organizational development, or a related field.Ability to travel up to 50-60%.A commitment to inclusion and diversity, and openness to new ideas and perspectives.Ability to work permanently in the United States without sponsorship.Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date. Seattle or Washington, D.C.$154,400—$181,500 USDLos Angeles$161,700—$190,200 USDNew York City or San Francisco$169,100—$198,800 USDA location not listed above$147,000—$172,900 USDOther consultancies talk at you.At West Monroe, we work with you.We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.West Monroe is an Equal Employment Opportunity Employer  We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to View email address on click.appcast.io review our current policy regarding use of generative artificial intelligence during the application process.If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.