IT - Service - Lab Computing Analyst
Mindlance
Technical Support Specialist
Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with professional services and outsourcing functions. May include company-wide, web-enabled solutions.
Required Skills: Computing experience, adapting to the changes quickly, technical skills- Windows 10, 11. Customer service skills- emails and chats, troubleshooting. Supervisory or management skills would be a plus.
Work Timings: Standard time – 8am -5pm or 7 am to 4pm or 9 am to 6pm. No weekends, no overtimes.
Work Mode: 100% Onsite Location: West Point, PA. Zip code 19486
Interviews: 2 rounds of interview. EEO: "Mindlance is an equal opportunity employer and does not discriminate in employment on the basis of – minority/gender/disability/religion/LGBTQI/age/veterans."
Vacancy posted 3 days ago
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