Program Manager Jobs

Program Manager - ITSMTop Skills' Details Seeking a seasoned Program Manager - ITSM to lead the delivery of managed services for MIT Lincoln Labs. The ideal candidate is a dynamic leader with deep expertise in IT Service Management (ITSM), ITIL best practices, and hands-on experience with ServiceNow.1. Service Delivery ManagementOversee end-to-end delivery of managed services with a focus on quality and efficiencyEnsure adherence to SLAs, KPIs, and contractual obligationsProactively monitor performance and resolve escalationsApply ITIL principles across Incident, Problem, Change, and Request ManagementUtilize ServiceNow for ITSM operations, reporting, and analytics2. Client Relationship ManagementAct as the primary liaison for the client, fostering trust and transparencyLead regular service reviews and strategic planning sessionsAlign service delivery with evolving client goals and expectations3. Team Leadership & DevelopmentLead, mentor, and inspire a team of service delivery professionalsConduct performance evaluations and support career developmentIdentify training needs and promote ITIL certification pathways4. Operational ExcellenceDrive continuous improvement through ITIL-aligned best practicesMaintain SOPs and ensure regulatory complianceChampion quality and operational efficiency across service functions5. Project ManagementManage service-related projects from initiation to completionOversee resources, timelines, and risk mitigation strategiesEnsure successful delivery of project milestones and outcomes6. Financial ManagementOversee service delivery budgets and financial performanceIdentify cost-saving opportunities without compromising service qualityMaintain fiscal discipline and accountability7. Stakeholder CoordinationCollaborate cross-functionally with IT, HR, Finance, and other departmentsManage third-party vendor relationships and service integrationEnsure alignment and transparency across all stakeholders8. Reporting & AnalyticsDeliver performance insights to senior leadership and clientsLeverage ServiceNow dashboards for data-driven decision-makingTrack key metrics and identify areas for improvementEmployee Value Proposition (EVP) At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.Work Environment MIT Lincoln Labs, one of the most prestigious Labs in the world On site- 5 days a week, first shift External Communities Looking to hire immediately. Requires a Secret Clearance. Permanent, full-time position. Salary: $150,000-$175,000