Senior Operations Coordinator

We are seeking an experienced and highly organized Senior Air Freight Operations Coordinator to oversee the day-to-day coordination of air freight shipments from origin through final delivery. This position will serve as a key point of contact between customers, carriers, overseas agents, customs brokers, warehouses, and internal teams to ensure shipments move efficiently, accurately, and on schedule. Hybrid work schedule and full benefits! Please contact Cody Marshall at Robert Half to learn more. The ideal candidate has strong knowledge of international air freight operations, excellent attention to detail, and the ability to proactively identify and resolve issues in a fast-paced environment. The Senior Air Freight Operations Coordinator will take ownership of complex shipments and provide guidance and support to less experienced team members.Key ResponsibilitiesCoordinate and manage international air freight shipments from booking through final deliveryArrange airline bookings, pickups, deliveries, warehouse transfers, and other transportation requirementsCommunicate with customers, airlines, freight forwarders, overseas agents, customs brokers, and other service providersPrepare, review, and maintain shipping documentation, including commercial invoices, air waybills, packing lists, and export documentationMonitor shipment status and proactively communicate delays, changes, or potential issues to customers and internal stakeholdersTrack shipments throughout the transportation process and ensure milestones are metCoordinate with customs brokers and ensure shipments have the appropriate documentation for customs clearanceReview shipment details for accuracy, including weights, dimensions, pieces, routing, rates, and required documentationResolve operational issues, including delays, missed connections, documentation discrepancies, damaged freight, and delivery exceptionsObtain and negotiate freight rates and coordinate with carriers and service providers as neededEnter and maintain accurate shipment information within internal transportation or freight management systemsReview and approve operational documentation, invoices, and freight charges for accuracyCoordinate with warehouse personnel regarding cargo receipt, handling, staging, and releaseEnsure shipments are handled in accordance with company procedures, customer requirements, and applicable regulationsMaintain strong relationships with customers, vendors, carriers, and international partnersAssist with identifying opportunities to improve operational efficiency, service levels, and cost controlProvide support, guidance, and training to junior operations staffAssist management with reporting, shipment analysis, and other operational projects as needed