Operations Coordinator

Introduction When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. GRADE 17 LOCATION OF POSITION Maryland Department of Human Services Maryland Office for Refugees and Asylees 25 South Charles Street Baltimore, MD 21201 Main Purpose of Job This position and how it related to the mission of the agency. Under the general supervision of the Senior Program Manager and Director of the Maryland Office for Refugees and Asylees (MORA), the incumbent will provide support to the administration of MORA’s statewide operational functions, facilitate quality assurance efforts of MORA programming and operations, and ensure both programmatic compliance and overall effectiveness of federally‑funded operations. This includes support implementing services and assistance programs through both contracts with external vendors as well as state‑administered benefit programs. The Statewide Operations Coordinator will represent MORA in building partnerships through comprehensive outreach to enhance operations both with subrecipients, local and state public agencies, and various community‑based organizations to ensure access for MORA‑eligible populations to available resources and opportunities. POSITION DUTIES Provides assistance in the administration of MORA’s statewide operational functions. Develops and implements rules, regulations, standards and controls for carrying out the operations of both the MORA office and its contracts with vendors statewide. Supports the MORA Contract Manager in preparing annual program budgets, while ensuring vendor contracts and funds are obligated and procured in a timely manner. Supports efforts to monitor and ensure quality of MORA programmatic and administrative data. Evaluates monthly, semi‑annual, and annual program invoices and data from MORA service providers for consistency and accuracy. Verifies and organizes report submissions by providers for accuracy and compliance with established guidelines and federal and state report requirements. Follows up with and maintains regular communication with vendors to ensure data submitted in a timely manner and resolve discrepancies. Coordinates the issuance of benefits to eligible MORA clients across multiple federally‑funded programs. Serves as a statewide technical expert in client eligibility and enrollment in multiple federally‑funded human service programs, including refugee cash and medical assistance and support service programming as well as temporary financial assistance, nutrition assistance, medical assistance, childcare/early learning, housing assistance, energy assistance, child support, legal support, and others. Minimum Qualifications Education : A Bachelor’s degree from an accredited college or university. Experience : Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations. Notes Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years of the required experience. Selective Qualifications One year of experience supporting or providing services to refugee or immigrant populations, as well as administrative or fiscal operations related to refugee resettlement. Desired Or Preferred Qualifications One year of experience and knowledge interpreting federal and state policies and eligibility requirements for public benefit programs, such as processing of eligibility determinations for assistance and/or resettlement programs. One year of experience with administrative and/or fiscal operations required for coordination of federal and state funds, particularly for grant‑funded resettlement programming. One year of experience supporting operations and/or issuance of public benefit programs. Excellent written and verbal interpersonal and cross‑cultural communication skills. SELECTION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies. Benefits Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country. #J-18808-Ljbffr