Customer Success Representative

Honeycomb | $55,000 Original Job Description: Customer Success Representative At Honeycomb, we’re not just building technology; we’re reshaping the future of insurance. What You’ll Do Respond to inbound calls and emails with timely, accurate, and professional service – phones are the priority. Build strong relationships with agents and customers through clear communication and consistent follow-through. Gather information needed to complete or revise quotes and keep open quote files up to date. Resolve service and billing inquiries or route them to the right internal team when needed. Keep detailed, accurate notes in HubSpot (our CRM) after every interaction. Spot patterns in customer or agent feedback and elevate product or process insights to the team. Support internal operations like producer login setups and agent onboarding. Guide agents and customers on how to use our tools and self‑service options. Contribute to building and refining the processes and playbooks that will define how this team operates for years to come. Take on new tasks as the business grows and needs shift. Who Thrives Here Comfortable with change. Processes evolve, priorities shift, and not everything is fully defined yet. Adapt without getting bogged down. Make informed calls with information. Handle ambiguity well—gather what you have, use good judgment, and move. Curious about insurance. Want to understand how it works and get better over time. Tech‑forward and AI‑curious. Pick up new tools quickly, not intimidated by systems, and genuinely interested in how AI is changing the way teams work. Manage workload well. Whether on a call or working through emails, stay on top of tasks and keep things moving. Work well in a small team. Communicate openly, help when needed, and take ownership of your piece. Basic Requirements 1+ years of experience in customer service, support, or an insurance‑related role. Comfortable working in a fast‑paced environment where tools and processes are still evolving. Strong problem‑solving skills and ability to manage multiple tasks at once. Experience with CRM tools – HubSpot experience is a plus. Excellent written and verbal communication skills with strong attention to detail. Ability to listen actively, empathize, and de‑escalate professionally. Hybrid availability: Must be able to work from our downtown Chicago office Tuesday through Thursday. Benefits Base Salary: $55,000 ISO stock options Medical, dental, and vision coverage for you and your dependents HSA with company contributions 401(k) with company match Flexible time off 10 company‑paid holidays Paid family leave Catered team lunch every Tuesday Monthly team events Free onsite gym membership Honeycomb is committed to fair and equitable compensation practices. The base salary listed represents our good faith estimate for this role. Actual compensation may vary based on skills, experience, education, location, and market factors. #J-18808-Ljbffr Support Human