Optometry Billing Account Representative

To support Optometry providers across the United States, the full-time remote RCM Account Representative will manage day-to-day insurance operations, analyze receivables, and provide exceptional customer support while ensuring maximum reimbursement for vision and medical claims. Key responsibilities Provide customer support via phone, email, and GoToMeeting for RCM customers Monitor customer accounts to identify revenue trends and proactively engage clients with solutions Work on clearinghouse rejections and denials to ensure maximum reimbursement for claims Required qualifications Minimum of three years' experience in customer service and medical & vision insurance billing in an optometry setting Knowledge of ICD-10 coding and Optometry CPT codes Ability to work a full 8-hour day within the hours of 7:00am - 6:00pm central time, Monday through Friday Strong knowledge of Windows and Microsoft Office suite of products Stable high-speed internet connection with a quiet, private home office location