Customer Success Representative

Acting as a trusted advisor to clients, the full-time Customer Success Representative will provide guidance and support throughout the post-sales lifecycle, managing support plan renewals, tracking metrics, and ensuring high levels of customer satisfaction in a remote work environment. Key responsibilities Facilitating communication between the Customer Success Team and Support Services Division regarding Support Plan inquiries Proactively educating customers on Support Plan options and assisting them in selecting the best plan for their needs Generating new and renewal quotes for Support Plans and conducting customer outreach for timely follow-ups Required qualifications Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred 2+ years of experience in customer service, sales, or a customer-facing role Experience with CRM systems, such as Zendesk and/or HubSpot, preferred Strong interpersonal skills with the ability to build rapport and trust with customers Organizational skills to manage multiple tasks and priorities simultaneously