Customer Success Representative

Customer Success Representative

In this role, you'll support our Customer Success operations by ensuring smooth client communication, accurate process execution, and an excellent service experience. You'll play a key role in helping us maintain strong relationships with our clients and talents, ensuring their needs are met efficiently and with care.

100% Remote role Reporting to Argentina Full time Advanced English

A Bit About Us

Athyna is a Global Talent Platform, helping align world-class talent with the best employment opportunities across the globe. We believe in the future of work. That's why we're a 100% remote, globally distributed team. We believe in people, and we value freedom, integrity, quality, and sustainability—and we've built a culture that reflects it. With an engagement score of 91.5% (yes, seriously), we don't just talk culture—we live it.

Job Description

As a Customer Service Representative, you'll be part of the Customer Success team, providing day-to-day support to ensure seamless experiences for our clients and talents. You'll handle communication, data tracking, and follow-up tasks that help strengthen relationships and maintain the quality standards that define Athyna.

Key Responsibilities

• Communicate clearly with clients and talents on routine updates and requests.
• Track client interactions and updates accurately in our systems.
• Support onboarding and retention processes by completing follow-ups and status checks.
• Prepare short reports and updates on client health, adoption, and satisfaction.
• Escalate client issues appropriately and provide context to managers for resolution.
• Collaborate with peers and other departments (Sales, Ops, Finance) to ensure alignment.
• Contribute to team projects and help identify opportunities to improve client workflows.
• Conduct regular communication with SMB clients and talents, ensuring their goals are known and met.

The Successful Applicant

• English at a near-native level (oral and written).
• 1+ year of experience in Customer Support, Client Success, or a related role.
• Motivated to hold excellent meetings that bring value to clients and talents regularly.
• Great communication skills, enjoying meeting new people, and learning about their goals and more.
• Strong analytical problem-solving and project management skills.
• Ability to thrive in a dynamic startup environment; you'll have guidance when you need it, but you're also goal-oriented and can execute independently.
• Highly organized, detail-oriented, and proactive.
• Willingness to collaborate and assist whenever, wherever needed.
• Familiarity with tools like HubSpot, Notion, or similar CRMs is a plus.

Benefits We Offer

30 days paid leave each year to refresh.

Enjoy all your local public holidays.

Your birthday also, that one is on us.

If you have a kiddo, we have mum and dad covered with our Parental Leave Policy.

Work part-time from the beach under our Digital Nomad Policy if you like.

Enjoy English classes provided by us if you are a non-native speaker.

We have a budget for learning and development opportunities.

Enjoy our Meeting Free Friday policy.

Healthcare cover.

Co-work passes to get out of the house from time to time.

We will gift you equity stock in the company.

We are currently taking applications so if this role sounds like you let us know. Seriously, people don't apply when they don't feel confident. Don't let that be you. Throw your hat in the ring.

We're excited to dive into this one.