Customer Service Representative

Job Description Job Description We are seeking a detail-oriented and customer-focused Manufacturing Customer Service Representative to support daily operations by acting as a liaison between customers, production, and internal teams. This role is responsible for managing orders, addressing customer inquiries, and ensuring accurate and timely communication throughout the manufacturing process.
Pay: $20/hour. Overtime opportunities available along with annual bonuses
1st shift: 8am-5pm
Key Responsibilities:
Serve as the primary point of contact for customer inquiries, order status updates, and issue resolution
Process customer orders, including data entry, order tracking, and updates in internal systems
Coordinate with production, shipping, and inventory teams to ensure timely order fulfillment
Communicate any delays, changes, or issues to customers in a professional and timely manner
Maintain accurate customer records and documentation
Assist with invoicing, billing inquiries, and general administrative support
Resolve customer concerns while maintaining strong client relationships
Support continuous improvement efforts to enhance customer satisfaction and internal processes
Qualifications:
High school diploma or equivalent required; associate degree preferred
1–3 years of customer service experience in a manufacturing or industrial environment
Strong communication and problem-solving skills
Proficiency in Microsoft Office (Excel, Word, Outlook) QAs/RMAs experience required
Experience with ERP systems or order management software is a plus.
Ability to multitask, prioritize, and work in a fast-paced environment
MUST have customer Service Experience in a manufacturing or distribution environment to be considered for this role.