Customer Service Representative

We are hiring a customer service representative to manage customer queries and complaints with a strong background in the automotive industry. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels. To do well in this role yo u need to be able to remain calm when customers are frustrated and have experience working with computers. Role and Responsibilities: Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Maintain a positive, empathetic, and professional attitude toward customers always. Communicate promptly and effectively with customers through various channels (voice, email, and chat etc.) Work effectively either as an individual or member of a team and relate with staff at all levels Demonstrated ability to communicate, both orally and in writing, in a clear and concise manner Requirements: Excellent track record with 2 – 5 years of customer service experience Excellent oral and written communication Customer orientation and ability to adapt/respond to different types of personalities Ability to multi-task, prioritize, and manage time effectively High school diploma, general education degree, or equivalent. Open to working in shifts (US daytime hours) Additional Remote Work Requirements: Access to high-speed Internet: 10 mbps internet speed and must have a back-up internet connection or device (pocket wi-fi, prepaid broadband, dongle, etc.) Additional Information Career Level: 1-4 Years Experienced Employee Qualification: High School Diploma, Bachelor’s/College Degree #J-18808-Ljbffr Extuent Technologies, Inc.