Printer Support Technician

Job Description

Job Description

Position Overview

We are seeking a dependable and customer-focused Printer Technician to provide installation, maintenance, troubleshooting, and repair support for networked printers, multifunction devices, copiers, and print management systems. The ideal candidate will have strong technical troubleshooting skills, experience supporting printing environments, and the ability to deliver excellent customer service while working independently in the field or onsite.

• Install, configure, and deploy printers, copiers, multifunction devices (MFDs), and related hardware.
• Diagnose and resolve printer hardware, software, connectivity, and print quality issues.
• Perform preventative maintenance, cleaning, repairs, and component replacements on printing equipment.
• Troubleshoot network printing issues involving TCP/IP, print servers, print queues, drivers, and connectivity.
• Install and update printer drivers, firmware, and print management software.
• Support users with printing, scanning, faxing, and document workflow issues.
• Respond to service tickets and provide timely resolution of printer-related incidents.
• Maintain accurate service records, maintenance logs, and inventory documentation.
• Coordinate with vendors and manufacturers for warranty services, parts replacement, and escalations.
• Perform device moves, additions, and changes across multiple locations.
• Maintain inventory of toner, parts, and printer supplies.
• Train users on printer functionality and best practices.

• 2+ years of experience supporting printers, copiers, multifunction devices, or related equipment.
• Experience troubleshooting printer hardware and software issues.
• Knowledge of network printing concepts, including TCP/IP, print queues, print servers, and driver management.
• Experience supporting Windows environments.
• Familiarity with scanning, faxing, and document management workflows.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to lift and move printer equipment when required.
• Valid driver's license and ability to travel between customer sites if needed.

• Experience supporting HP, Canon, Ricoh, Xerox, Lexmark, Konica Minolta, Kyocera, or Sharp devices.
• Experience with Managed Print Services (MPS) environments.
• Familiarity with Microsoft 365 and Active Directory environments.
• Manufacturer certifications from HP, Xerox, Canon, Ricoh, or similar vendors.
• Experience supporting print management solutions such as PaperCut, PrinterLogic, or Equitrac.
• Associate's or Bachelor's degree in Information Technology, Electronics, Computer Science, or related field.

• Printer Installation & Configuration
• Printer Repair & Maintenance
• Multifunction Devices (MFDs)
• Network Printing
• Printer Driver Management
• Windows Support
• Print Server Administration
• TCP/IP Troubleshooting
• Firmware Upgrades
• Toner & Parts Replacement
• Preventative Maintenance
• Asset & Inventory Management

• Strong customer service orientation.
• Excellent troubleshooting and problem-solving abilities.
• Effective verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple service requests.
• Professional demeanor with a commitment to delivering high-quality technical support.

Job Type & Location

This is a Contract position based out of New Haven, CT.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New Haven,CT.

This position is anticipated to close on Aug 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.