Call Center Representative - EDOC Clinic (Rancho Mirage)

Job TitleJob Objective: A brief overview of the position.This position is responsible to determine the caller's needs and fulfills those needs through program registration and/or physician referral, and through interactions with other departments. Schedules all clinic appointments except HMO and workers comp patients.Reports To:Chief Administrative OfficerSupervises:N/AAges of Patients:N/ABlood Borne Pathogens:Minimal/ No PotentialQualificationsEducation:Preferred: Medical Career Courses.Licensure/Certification:N/AExperience:Preferred: Medical Office or Surgery Scheduling Experience, Good EMR experience.Essential ResponsibilitiesDemonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.Answers incoming calls and establishes a positive first impression with patients and physicians, in accordance with system telephone standards.Determines where call needs to be forwarded and makes disposition of all calls that arrive at the practice.Communicates with clinical staff for direction of calls with concerns or questions.Completes outbound calls to determine actions to be taken, evaluates and recommends additional referrals or actions, and assesses level of satisfaction.Acts as resource for information and guidance regarding services to patients and families as needed.Maintains and updates patient demographic information accurately to computer database, utilizing call center database.Schedules appointments for new and return patients for all assigned providers.Reschedules appointments as needed/requested.Takes messages from physician line and returns calls or redirects as needed.Performs other duties as assigned.