System Implementation Manager

Job Description

Job Description

Description:

At Specialty Dental Brands (SDB), we are building a best-in-class support organization for pediatric dentistry, orthodontics, oral surgery, and multi-specialty practices across the country. Our mission is to empower supported practices with the tools, technology, resources, and business support they need to deliver exceptional patient care and create healthy, confident smiles. We are growing quickly and looking for driven, collaborative team members who thrive in a fast-paced, high-impact environment.

Website : Specialty Dental Brands

The System Implementation Manager is responsible for managing the whole project management cycle: Initiation, Planning, Execution, and Closure for the assigned projects. This role will work closely with all internal departments, including IT, Procurement, Accounting, Operations, Revenue Cycle Management, practice leadership, and external vendors, to ensure each project is planned, communicated, tested, and stabilized successfully.

Travel: Approximately 15% travel required

What You'll Do

• Lead end-to-end projects, including discovery, planning, data migration coordination, configuration, testing, training readiness, go-live support, and post-conversion stabilization.
• Develop and maintain detailed project plans, budgets, timelines, milestones, risk logs, issue trackers, communication plans, and status updates for each assigned conversion.
• Coordinate cross-functional project work across all departments, including IT, Operations, Revenue Cycle Management, practice leadership, and vendor teams, to ensure alignment and timely execution.
• Serve as the primary point of contact for project updates, questions, escalations, and follow-up items.
• Facilitate project meetings, document decisions, assign action items, and follow up with owners to keep project work moving forward.
• Identify project risks, blockers, resource constraints, and timeline concerns early; escalate appropriately and help drive resolution.
• Ensure milestones are completed with appropriate attention to data integrity, security, compliance, audit needs, and operational continuity.
• Track post-go-live issues, coordinate stabilization support, and ensure lessons learned are captured for continuous improvement.

• Working knowledge of project management principles, including scope management, timeline development, risk tracking, stakeholder communication, issue resolution, and project documentation.
• Experience managing projects, including PMS conversions, implementations, migrations, upgrades, or similar technology transition projects is strongly preferred.
• Familiarity with IT environments, including user access, system configuration, infrastructure dependencies, integrations, data movement, testing, change control, and support escalation processes.
• Ability to understand technical requirements and translate them into clear, actionable tasks for business, clinical, operational, and technical stakeholders.
• Strong organizational skills with the ability to manage multiple projects, competing deadlines, and changing priorities in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to provide clear updates to leadership, vendors, and practice teams.
• Comfortable working with cross-functional teams and holding stakeholders accountable for assigned deliverables.
• Experience in healthcare, dental, practice management systems, revenue cycle, or clinical systems is preferred.
• Understanding of data integrity, security, compliance, and operational risk considerations related to healthcare technology projects.
• Proficiency with project management and collaboration tools such as Microsoft Project, Planner, Teams, SharePoint, Smartsheet, Jira, or similar platforms.
• Bachelor’s degree in Information Technology, Healthcare Administration, Business, Project Management, or a related field preferred; equivalent experience may be considered.
• PMP, CAPM, Agile, Scrum, or other project management certification is a plus but not required.

Why Join Specialty Dental Brands?

At Specialty Dental Brands, you'll be part of a collaborative team that values people first. We celebrate teamwork, continuous learning, and creating positive experiences! When you join us, you'll enjoy:

• Hybrid work environment
• Competitive compensation
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Paid Time Off and paid holidays
• Opportunities for professional growth and development
• A supportive, collaborative culture where your work truly makes a difference

Apply today and join Specialty Dental Brands—where strategic project management makes a lasting impact on our practices and patients!

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