Customer Service Specialist

Customer Service RepresentativeRohm Semiconductor USA, LLC has an immediate opening for a motivated, detailed Customer Service Representative to become part of our Customer Service Sales Support team. We are seeking individuals with entry to junior level experience who enjoy working in a fast-paced environment. The office location is in Otay Mesa (San Diego county). Hybrid work schedule. The qualified Customer Service representative will be responsible for performing routine administrative and sales support duties including process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. Interface with internal and external customers effectively and timely for the delivery of pre-and post-sales activities to maintain positive customer relations. Familiarity with standard concepts, practices, and procedures within the industry. Relies on instruction and pre-established guidelines to plan and accomplish goals.Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential function satisfactorily.Perform administrative sales support tasks for outside/field sales, CS members, reps, accounting and other end usersData entry of customer ordersRespond to customers regarding product ordersManage order information for customers (cross-references, stock availability, expediting orders, delivery dates, product specs, and pricing); modify orders per customer requestsPrepare quotes on orders for Outside SalesCommunicate professionally and effectively with customers, outside sales, and other internal users by phone, email, and/or in person; (may include ROHM Japan counterparts)Learn key features and benefits of ROHM products and service offerings to provide the appropriate product/service in a particular market or end user typeParticipate in departmental meetings; learn about current policies, trends and technologies in the industryGive feedback on processes and communicate insights based on customer behaviorPerform other duties as may be assignedQualificationsEducation/Training and Experience:Ideally 1-3 years' experience of performing customer service or related administrative sales support functions is required, preferably in a semiconductor, electronics or high-tech industry.Minimum of HS degree or equivalent is required. Preferably 2 years' post-secondary education or training; or recent college graduate with a bachelors degree in business or office administration, or an equivalent combination of education/training and experience.Database management and Microsoft Office Suite (Outlook, Word, and Excel at intermediate level is required), Internet and custom and other computerized-systems (testing may be given).Detail-oriented and results-driven skillsDemonstrate professional business acumenStrong communication abilities - oral, written, and listeningPossess effective organizational and negotiation skillsBilingual skills are a plus - Japanese, Spanish, Mandarin or Chinese; Japanese especially desired/beneficialBackground and Knowledge of:Office/Business administrationOrder management and sales conceptsProcurement, logistics, materials planning, inventory management and shipping/receiving conceptsCommon and industry computer software applicationsAbilities/Attitudes:Coordinate efforts of several individuals to achieve a work goalRecognize and respond successfully to problem situationsDisplay good interpersonal skills and maintain smooth working relations with people inside/outside the departmentComplete assigned tasks within specified time limitsSome/light travel as requiredDiligent customer follow-upUnderstand job procedures, equipment and methods, responsibilities and scope of dutiesDemonstrate a consistent, dependable work effort, and a positive work attitudeWork closely in a team environment and work independently with general supervisionDisplay initiative, motivation and use of good judgmentOther Skills Required: Time Management, Critical Analysis, Problem-solving, Computerized Systems, Organizational, Communication, Negotiation, Interpersonal, Attention to Detail, Ability to work in diverse and fast-paced environments or flexible to changing directions, Ability to conduct presentations, Business AcumenWork Conditions/Physical Requirements: Office environment, driving vehicle, airline flights, lift, stand, sit, bend, reach, pull, repetitive motionRohm offers a competitive salary and benefits package. Job Code and salary requirements should be submitted for full consideration. Salary range: $21.00 - $24.00 per hour DOE. Upon request, reasonable accommodation will be provided to applicants and employees with qualifying disabilities. Rohm Semiconductor