Technical Consultant

Senior Technical ConsultantNCR Voyix Corporation is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.Location: Germantown, MarylandHow would you like to work with a company that is revolutionizing the business and digital transformation of the Retail Industry?A Senior Technical Consultant will work as a part of the integration team to design, develop and implement deployment tools to distribute NCR solutions to Retail clients around the world. Your role will be to help NCR development, architects and testing teams with a deployment of NCR and 3rd party software solutions. Creating reliable and consistent solutions for a large-scale deployment is a key part for a company success.Position Summary & Key Areas of ResponsibilityA customer-facing business development role, ultimately responsible for the successful delivery of architectural and technical aspects of client transformation engagements.This role is one of the most important technical roles within NCR Professional Services and requires a combination of qualities that will enable a successful candidate to help NCR to continue lead state of the art solutions for Retail and Finance industries.In this exciting role, you will…Installs equipment within all areas of retailer facilities including testing labsImplement audit, logging, and monitoring solutions of integration systems.Performs quality assurance checks on all NCR equipment prior and after deploymentIdentifies and troubleshoots hardware and software issuesDeploys NCR software based on project scopeDemonstrates consistent deployment quality, following company guides and updating project documentation appropriatelyDisplays excellent project and time management skills, efficiently managing task queueCompletes and updates required documentation and adopts new NCR processes as neededConsistently displays commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlinesSets a good example by maintaining composure even in stressful situationsMaintains a positive and friendly attitude toward all team membersDisplays empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safetyProactively makes suggestions for solutions to most recurring deployment issues and technology service issuesEmbraces improvements and advocates change, going beyond status quoBasic QualificationsUS CitizenAbility to pass Public Trust background check.Must have working knowledge of scripting languages such as Power Shell and VBScript or software development experience (C# .Net). Demonstrated experience with Microsoft SCCM/IBM BigFixMust have strong analytical ability and problem-solving acumenExpertise in Windows deployment, installation, configuration, administration, troubleshooting, and performance tuningKnowledge of Windows imaging technologies WinPE, WIM imaging, or similarUnderstanding of internet standards such as DHCP, DNS, SFTP, HTML, XML, JSON and other protocols and IP communicationsExposure to IBM BigFix for deployment and monitoring is a strong plusAbility to work independently with little supervisionAble to prioritize and execute tasks in a high-pressure environment.Strong problem solving & analysis skillsStrong written and verbal communication skillsPreferred QualificationsApplication development/engineering experience is a plusMass deployment Tools: SCCM, BigFixDatabase administration (SQL Server, MySql, SQL Express) setup, configuration and basic database troubleshooting skillsExperience in capacity planning, system monitoring, and system security and hardening, including DoD STIGExperience in the Retail Industry supporting Retail customers is highly preferredExperience in scripting or programming languages as may be used in automation and deployment (VBScript, JavaScript, Python, etc)Salary Range:$92,300.00 - $153,900.00Offers of employment are conditional upon passage of screening criteria applicable to the job.Full time employee benefits include:Medical InsuranceDental InsuranceLife InsuranceVision InsuranceShort/Long Term DisabilityPaid Vacation401kEEO StatementIntegrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.