HUMAN SERVICES ASSISTANT

Job Title

This is the first of five levels in the Human Services series.

Job Description

Incumbents determine client eligibility for assigned programs. Responsibilities may include compiling and reviewing financial data; determining eligibility for services based on established guidelines; promoting service offerings; completing an initial assessment of client needs; creating and maintaining files; compiling statistics and preparing reports; and performing related clerical duties.

Examples of Duties

(The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be assigned.)

• Gathers and validates personal and financial information; maintains client confidentiality and compliance with applicable laws and regulations; determines program eligibility.
• Assesses client needs; evaluates community service and/or program requests.
• Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files.
• Promotes service offerings which includes responding to a variety of inquiries regarding programs.
• May perform a variety of administrative duties including monitoring office inventory, answering phones, and/or performing related duties.
• Provides routine, standard clerical support to a department or function.
• Gathers information from the general public and staff.
• Provides customer service including accepting routine or standard payments.
• Performs other duties of a similar nature or level.

This position does not require supervisory responsibilities.

Requirements

EDUCATION AND EXPERIENCE High School Diploma or General Education Degree (G.E.D.) and one year customer service or clerical support experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. LICENSING REQUIREMENTS

• Valid Driver's License as per State law or requirement.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer service principles;
• Applicable Federal, State, and local laws, rules, and regulations;
• Applicable legal documents;
• Recordkeeping principles;
• Client confidentiality principles;
• Computers and related software applications.

• Assessing cases and clients;
• Providing customer service;
• Reading and understanding legal documents;
• Applying applicable Federal, State, and local laws, rules, and regulations;
• Preparing reports and maintaining records;
• Maintaining confidentiality;
• Using a computer and related software applications;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Supplemental Information

PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally but may be for long periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.

Work Schedules

Varied work schedules allow our employees excellent work-life balance. Schedules vary by department and include the following:

• Part-time
• Full-time
• Temporary
• Rotating shifts
• 12-hour shifts
• 4/10s
• 9/80s
• 5/8s

Benefits

VACATION Vacation with pay begins accruing from date of employment. SICK LEAVE Sick leave begins accruing from the date of employment. OTHER PAID LEAVE BENEFITS Funeral Leave, Civil Leave (Jury Duty), and Military Leave HOLIDAYS Depending on the position the employee is hired into, employee receives the following paid holidays from the date of hire:

• New Year's Eve
• New Year's Day
• Martin Luther King Jr. Day
• Mardi Gras Day
• Good Friday
• Memorial Day
• July 4th
• Labor Day
• Veterans' Day
• Thanksgiving Day & Friday after
• Christmas Eve
• Christmas Day
• One (1) Personal Day

RETIREMENT Employees are required to participate in the Parochial Employees' Retirement System of La. (Plan A) upon date of employment. DEFERRED COMPENSATION A supplemental tax-free retirement account is offered through Nationwide Retirement Solutions. Contribution is the responsibility of the employee via payroll deduction. SOLUTIONS COUNSELING AND EAP Free professional help with personal problems for Calcasieu Parish Police Jury employees and their families. EMPLOYEE FITNESS PROGRAM The Parish pays an employee fitness allowance toward a fitness facility membership. Allowance is dependent upon employee attending their selected fitness program at least 8 times per month. ONSITE MEDICAL CLINIC Health Connection, the Calcasieu Parish Police Jury's onsite medical clinic, provides office visits for a $5.00 co-pay to employees and their Calcasieu Parish Police Jury insured dependents. LIFE INSURANCE Basic Life and AD & D - $10,000 Life and AD & D coverage for the employee is included with the health insurance at no cost to the employee.

• Supplemental Life and AD & D
  • Employee can purchase term additional Life/AD & D in increments of $10,000 up to a maximum of $500,000. Term Life/AD & D is also available for an employee's spouse and eligible dependents.

VISION A supplemental vision program is available to employees through Always Care. MAJOR MEDICAL Major medical insurance is offered for employees with options to add family to the major medical plan. DISCOUNTS Dell Computers Offers a special members' only store with discounts and monthly specials. Verizon Wireless Offers employee discounts for wireless service. Sprint Offers service discounts on Sprint and Nextel devices. AT&T Offers discount on service, free phones available, free shipping for online purchases, exclusive offers, sales, & packages. My Phone MD 630 Prien Lake Road, Suite C Lake Charles View phone number on click.appcast.io View email address on click.appcast.io Offers a discount to Calcasieu Parish Police Jury employees for mobile device repair services. Simply notify the staff that you are a Calcasieu Parish Police Jury employee and show your badge. Fix My Phone 3467