Technical Account Manager

Technical Account Manager

As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty's platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.

Responsibilities

As a Technical Account Manager, your impact will be:

• Partner with customers to plan, design, deploy, and configure Claroty's solutions to meet their technical and business objectives while driving measurable value.
• Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
• Proactively identify risks, gaps, and opportunities for improvement across customer environments.
• Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
• Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
• Support escalations and complex technical scenarios in partnership with Support and R&D teams.
• Drive executive-level technical conversations and present strategic roadmaps aligned with customers' cybersecurity and operational objectives.
• Travel up to 30% to support on-site engagements, workshops, and strategic meetings.

Requirements

What you need to succeed in this role:

• 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
• Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
• Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
• Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
• Solid understanding of cybersecurity principles and secure network architecture.
• CCNA certification – required.
• CCNP certification – a strong plus.
• Strong professional proficiency in both Japanese and English – required.
• Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
• Customer-centric mindset with the ability to build trusted, long-term partnerships.
• Willingness to travel up to 30%.

About Claroty

Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.