Training Specialist

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.


We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Training Specialist is responsible for delivering engaging, effective training that equips customers and HealthStream employees with the knowledge, skills, and confidence needed to effectively use their HealthStream software solutions. This role provides training across the customer journey, including initial 1:1 and group virtual sessions, refresher webinars, and onsite engagements. In addition, the Training Specialist collaborates with key HealthStream stakeholders to design, develop, and maintain training programs and materials that evolve with product functionality and audience needs.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Deliver engaging, product-focused virtual and onsite training to HealthStream customers and employees
• Design learner-centered training that applies adult learning principles and best practices to promote engagement and retention
• Reviews and updates training content regularly to ensure accuracy and alignment with product releases, process changes, and learner needs
• Track training activity, attendance, and customer and internal feedback to continuously improve delivery and content
• Maintains records of customer training activities to ensure service continuity across all departments
• Collaborate cross-functionally with Sales, Implementations, Customer Success, and other internal teams to align training with customer needs and timelines and support a seamless training experience.
• Conducts or participates in product demonstrations and assists sales team(s) as needed
• Assists with onboarding new training team members, as requested, by sharing product knowledge, training processes, and facilitation best practices
• Other duties and responsibilities as determined by Manager

Requirements

• Bachelor's degree in nursing, education, instructional design, communications, business, biology, healthcare, or a related field preferred; equivalent combination of education and experience may be considered.
• Registered Nurse preferred for roles supporting clinical solutions; other relevant clinical or healthcare experience may be considered.
• Experience in software training, customer education, clinical education, instructional design, or a related training role.
• Experience within the healthcare industry, including clinical education or staff development, is a plus.
• Previous experience administering a Learning Management System (LMS) and using Salesforce or a similar CRM platform is a plus.
• Working knowledge of adult learning theory and instructional design principles.
• Must have or be willing to acquire a working knowledge of HealthStream platform and content products, from both the administrator and end-user levels.

Qualifications

• Proficiency in Microsoft Office and Learning Management System (LMS) platforms.
• Professional level verbal and written communication skills.
• Outstanding presentation and facilitation skills across virtual, onsite, 1:1, and group training settings.
• Working knowledge of Salesforce or a similar CRM platform to prepare for and document training engagements.
• Instructional design skills, including development and maintenance of learning materials.
• Technical acumen to support development of an in-depth understanding of assigned products/solutions.
• Proactively and creatively analyze training needs and define effective learning solutions that align with customer and organizational goals.
• Function independently and use critical thinking to plan, deliver, and continuously improve training programs.
• Effectively interact and build relationships at various levels of customer and internal organizations.
• Present information effectively to audiences ranging from individual learners to large groups, across virtual, onsite, 1:1, and group settings.
• Collaborate as part of a cross-functional team to develop and maintain accurate, current training content.
• Coach and support the onboarding and ongoing development of other training team members.
• Adapt to changes in product, process, or strategy in a fast-paced, innovative environment.
• Willingness to learn a variety of HealthStream platforms and products, and to commit to ongoing learning to maintain competence in assigned products/solutions.
• Results oriented, with a customer-centric mindset.
• High degree of integrity, professionalism, and the ability to establish credibility both internally and externally to the organization are important attributes needed for this position.
• Travel 25-60%, staying overnight as needed to meet customer and internal company needs.
• Accountability - Taking responsibility for one's actions and the consequences that result from those actions.
• Communication & Positive Presence - Listening attentively and respectfully; expressing thoughts and ideas effectively and concisely-both verbally and in writing. Exhibiting a pleasant attitude.
• Collaboration - Cooperating and working effectively with others in the pursuit of common goals.
• Critical Thinking - Using sound judgment, logic, and common sense to identify efficient and effective ways of approaching problems or new initiatives.
• Adaptability - Being flexible and continuing to function effectively during times of change.
• Continuous Improvement - Keeping an open mind; seeking new ideas and ways of doing things in order to streamline processes and increase client/customer satisfaction.
• Planning & Organizing - Appropriately prioritizing activities, scheduling time, and utilizing resources in order to complete tasks in an efficient and timely manner.
• Work Ethic - Setting high standards for one's work; taking care to ensure all aspects of work are completed accurately.
• Customer Service - Treating clients/customers with a high level of respect and taking action in order to meet or exceed expectations and resolve problems.
• Facilitation - Effectively engages adult learners, manages group dynamics, encourages participation, and adapts delivery based on learner needs.
• Instructional Design & Learning Agility - Applies adult learning and instructional design principles to develop and continuously improve effective learning experiences.
• Product & Technical Acumen - Develops and maintains a strong understanding of assigned software solutions and effectively translates product functionality into meaningful learning experiences.
• Customer Focus - Provides a professional, responsive, and learner-centered customer experience while maintaining appropriate boundaries between training and other customer-facing functions.

Compensation

• The salary range for this position is $61,712 - $80,000. Salary will be determined on the candidate's level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.

Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream's Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.

Req #48592