Sr. Patient Care Coordinator - General

Adventist Health Northwest Heart Center

Adventist Health Portland has been caring for East Portland since 1893, growing alongside the community we serve. Today, more than 2,300 employees are dedicated to whole-person care, mind, body and spirit, across our 302-bed medical center, emergency department, and network of clinics, urgent care, home care and hospice services. The Adventist Health Northwest Heart Center, located on our medical center campus, provides advanced cardiovascular care, bringing together expert providers, innovative treatments and compassionate support for patients across the region.

Job Summary

Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Assists with the workflow of the front office including, department clerical, receptionist and communication roles. Performs duties in an outpatient location. Works under minimal supervision. Assists with orienting and providing on-the-job skills training to others.

Essential Functions

Oversees patient admissions. Maintains departments cash receipts. Oversees tracking of referrals to specialists and physical therapy. Works on assignments that are moderately difficult requiring judgement in resolving issues or in making recommendations. Reviews incoming mail, faxes and messages, and prioritizes and disperses to appropriate person. Obtains and compiles statistical reports for administrators and managers. Coordinates the planning and preparing for special events. Interprets policies and procedures to guide use of sensitive and confidential information. Collects patient, employer and payer information for chart, physician and biller. Sets up accounts on payment plans based on patients ability to pay and hospital policies. Answers all inquiries regarding accounts and assists patients with all appropriate paperwork. Verifies all third-party payer and workers compensation accounts within 24 hours of pre-registration. Explains financial requirements to the patient or responsible party. Calculates and collects deposits or deductibles. Retains, retrieves, transfers and disposes of records. Processes letters, memos, e-mail, calendars, mail and travel arrangements. Maintains employee education records on-line in accordance with system guidelines. Organizes and assimilates material as needed. Performs other job-related duties as assigned.