Banquet Houseperson

House Attendant

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview

The House Attendant is the main support to the Banqueting Teams and helps them reaching common goals and above all our guests satisfaction. You will set up, break down, and service all meeting rooms, event space and banquet public areas according to Joule standards, and specific requests, always looking to enhance our guests' experience.

Responsibilities

• Maintain established cleaning schedules of meeting rooms, back of house and front of house spaces
• Supply and replenish meeting rooms with fresh table cloth, clean glasses, bottles of water, etc.
• Set up and breakdown meeting rooms according to function sheet, including carrying tables and chairs
• Read and visually verify information in a variety of formats
• Look after all banquet equipment, which includes identifying and reporting damaged items
• Helps guide and monitor outside vendors during load in and load out
• Occasionally drive Banquet van to and from offsite event spaces
• Perform other reasonable job duties as requested by supervisor

Qualifications

• Good verbal and written communication skills
• Exceptionally detail oriented with impeccable service and presentation standards
• Must be able to pass an MVR to drive Banquet's van
• Must be able to lift and move objects upwards of 50lbs
• Ability to multi-task, and handle stressful situation in a calm and professional manner
• Must have excellent customer service and communication skills to work with tenants
• Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests