Hybrid To Remote - Customer Service

Early Stage Collections Support (Consumer Lending & Credit Cards) Position Overview We are seeking a motivated and member-focused Early Stage Collections Representative to join our team. In this role, you will play a critical part in supporting our members' financial well-being while helping to protect the Credit Union's assets. You will engage directly with members whose consumer loans or credit cards are in the early stages of delinquency (0-30 days past due), offering compassionate guidance, financial solutions, and timely account resolution. Key Responsibilities Proactively contact members with past due consumer loan and credit card accounts within the first 30 days of delinquency. Educate and counsel members on their financial obligations, helping them understand available options and develop manageable repayment plans. Provide personalized financial counseling aimed at improving members' financial stability and long-term success. Negotiate payment arrangements and recommend solutions that align with both member needs and organizational objectives. Accurately document all interactions and maintain detailed account records in compliance with internal guidelines. Ensure all collection activities strictly adhere to applicable federal, state, and regulatory requirements, as well as Credit Union policies and procedures. Identify potential risks early and take appropriate action to mitigate loss while preserving positive member relationships. Job Type & Location This is a Contract position based out of Scottsdale, AZ. Pay and Benefits The pay range for this position is $20.85 - $20.85/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Scottsdale,AZ. Application Deadline This position is anticipated to close on Sep 11, 2026. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems