Helpdesk Technician

Position Summary MCPC is seeking a motivated and customer-focused End-User Support Specialist to join our team on a contract-to-hire basis. This hybrid role combines remote helpdesk support and on-site desktop support to ensure a seamless and productive technology experience for our clients' end users. Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments. Deliver hands‑on support for desktops, laptops, printers, mobile devices, and peripherals. Support user onboarding and offboarding, including device setup, imaging, and account provisioning. Maintain accurate documentation of support requests and resolutions in the ticketing system. Assist with AV and conference room technology support. Participate in IT projects, deployments, and system upgrades as needed. Work Schedule Hybrid Model (after training period): 3 days on‑site at a designated customer location in the Cleveland area 2 days remote (from home or MCPC office) Qualifications 2 years of experience in a helpdesk or desktop support role. Proficiency with Windows 10/11, Microsoft 365, and basic networking. Experience with remote support tools (e.g., TeamViewer, SCCM, or similar). Strong communication and interpersonal skills. Ability to manage multiple tasks in a fast‑paced environment. A+ or similar certification preferred. Contract Details Duration: 3–6 months contract with goal of full-time hire Location: Hybrid (Cleveland, OH area) #J-18808-Ljbffr