Experienced Medical Scheduler

Pandya Medical Center Opportunity

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

Essential Duties and Responsibilities

• Scheduling patient appointments
• Answers incoming calls within three rings
• Provide excellent customer service to patients and family members.
• Communicate in a manner consistent with positive patient relations.
• Independently recognize, interpret, and evaluate situations and their level of urgency.
• Update patient demographics
• Verify patient account and insurance information.
• Manage and respond answering service messages and requests
• Collecting balances, if not collected, advise the balance will be due at the time of service.
• Verify Eligibility, if there is an issue with eligibility, obtain updated information while scheduling appointment.
• If requested provider not available, offers to accommodate on another provider schedule
• Keeps record of number of calls managed and addressed to the highest customer satisfaction.
• Assists in distribution of faxes and scans throughout the day in EMR.
• Scans reports / paperwork as needed into the EMR.
• Informs manager of any problems and possible alternative solutions.
• Maintains a clean work area
• Papers are filed and or stored in orderly fashion

Other Miscellaneous Tasks Could Include:

• Assist with the orientation and training of other employees.
• Perform other duties and tasks as assigned by Providers, Office Managers, and/or Scheduling Supervisor.
• Traveling to other locations as needed

Knowledge, Skills and Abilities

• Knowledge of customer service principles and techniques.
• Knowledge of computerized scheduling systems.
• Knowledge of common office computer programs; Word, Excel, Internet.
• Knowledge of healthcare EMR preferred.
• Skill in communicating effectively with patients, clinics, and coworkers.
• Ability to multitask effectively.
• Ability to communicate calmly and compassionately in a high-volume call center.
• Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.
• Must be able to work independently or as part of a team.

Education and Experience Required

• Minimum High School Diploma
• Experience working with the public; ability to demonstrate strong communication and customer service skills
• Previous medical practice experience strongly preferred

Salary range: $18.00 - 20.00/hr

Benefit Eligibility - After 90 day waiting period

• Aetna Health insurance
• Aetna Dental and Vision plans
• Aflac Supplemental insurance plans
• 401K match plan with up to 4% by Pandya Medical Center
• Paid Time Off