Advanced Medical Support Assistant

Medical Support Assistant

Advanced medical support assistants provide administrative support to our clinical colleagues in the care of our nation's veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. Medical support assistants are essential to the success of this mission and may be assigned to any department/service line of the medical center that have a need.

Duties will include but are not limited to:

• Determining health care eligibility for veteran patients.
• Administrative processing of veteran patients in enrollment, benefits, and registration.
• Counseling veteran patients regarding entitlement enrollment for health care benefits and other special programs.
• Obtaining essential information and documentation from veteran patients for enrollment activities.
• Performing scheduling functions for veteran patients including appointments, cancellations, and re-scheduling.
• Facilitating communication between veterans and other facility consult departments.
• Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
• Processing and record keeping of inpatient medical records.
• Manual and electronic data entry.
• Collation of statistical information.
• Entry of physician orders and consult requests.
• Prepares veteran patient statistics.
• Providing reception to incoming and outgoing customers and communication.
• Utilizes Microsoft Office software to compile data and formulate reports.

Work Schedule: Typical tour of duty is Monday - Friday 0800-1630. Available shifts will be discussed during the interview process.

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework: Not Available

Virtual: This is not a virtual position.