Restaurant Manager

Director Who We Are: One of the fastest-growing quick-service restaurants in the country. Industry leader in Customer Service & Hospitality. Pioneer of In Mall Dining. Inventor of the Original Chicken Sandwich. Largest, Chicken Based Quick Service Restaurant in America. Locally owned & operated company. Pay Type: Starting at $20/hr Based on availability, experience, and years of service. Uncapped Earning Potential. Schedule: Full-Time. Morning, Daytime, Evening, and Nighttime Shifts. (5:30am-11:00pm) Open Availability. Able to Open and/or Close. 40+ Hours per Week. Flexible schedule based on the needs of the business. Up to 10 hours of OT to meet salary requirements. Our Benefits: Health Benefits Available Access to scholarships at $2,500 per year Sundays off Flexible Scheduling Leadership Development Free/Discounted Meals Positive Work Environment PTO About this Position: Director Directors are the senior level of leadership within Chick-fil-A Delafield's Org Chart. As a Director you are the person in charge of the daily operations of Chick-fil-A. You are responsible for leading a team of other leaders and team members who will ensure our guests receive the quality food and industry leading customer service that has come to be synonymous with the Chick-fil-A brand. Directors demonstrate and execute the fundamentals of the Chick-fil-A brand including our CORE 4 model, Winning Hearts Every Day Strategy, Industry Leading Food Safety Processes, and so much more. As a Director you will also have an opportunity to grow within the company. Leadership Development is a core part of our business strategy, and you will have the opportunity to engage with the Operator on your own personal journey as a developing professional. Requirements: MUST HAVE RESTAURANT EXPERIENCE. 3+ Years of Experience as a leader. (Chick-fil-A Experience Preferred) Self-lead individual that is committed to personal growth. Willingness to step outside of job role to assist in other roles. Effective and professional communicator. Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 10 hours and lifting up to 50 lbs. Proven ability to lead in quick-paced environments as part of a team. Basic computer competency. High School Diploma or Equivalent Certificate. B.A. or B.S. in related field preferred. Must be comfortable using a POS system and other ordering technology. Must be comfortable using various pieces of cooking and service equipment. Ability to multitask without direction. Ability to work on your feet for extended periods of time. Ability to work outside for extended periods of time. Ability to work at a quick, yet efficient pace. Team-oriented, adaptable, dependable, and strong work ethic. Positive attitude. Ability to communicate effectively with guests, team members, and leadership. Customer Service-Oriented. Responsibilities: Work closely with the Operator and senior leadership to achieve excellence in the area you are responsible. We have several Director Roles that work together in a High Performance Leadership Model Track and report on the key metrics in your area of responsibility. Develop and execute plans to continuously improve your area of responsibility. Resolve employee performance and policy/procedure violations discovered or reported by the Leadership Team. Works with the Leadership Team to ensure appropriate daily restaurant staffing levels. Must be an excellent coach, communicator and team builder. Achieve Strategic business results through focus and action on Monthly and Quarterly objectives and tasks. Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback. Serves as subject matter expert for all tasks and processes. Responsible for inventory & facilities management. Complete understanding of each key position in their area of responsibility. Use our CORE 4 model to serve guests: create eye contact, share a smile, speak with an enthusiastic tone, and always say my pleasure. Operating the POS system and other order taking technology at the front counter, in the drive-thru cockpit, or outside in the drive-thru. Operating various pieces of cooking and service equipment. Look for opportunities to stock or clean when not serving a customer. Following the proper process for the position you are assigned. Checking for product quality and consistency. Assist leadership in executing opening or closing procedures. Assisting in all team member positions throughout your shift as needed. Demonstrate knowledge of the brand and menu items. Complete all tasks assigned beyond the job description, if necessary. Complete all tasks assigned to you by the leadership team. Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Delafield is locally owned and operated by Christy Anderson, an independent, franchised Operator who invests in the future of our Team Members and give back to our Lake Country Community. #J-18808-Ljbffr