Intern. Digital Business Process Analyst

Business AI Process Analyst

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?

About The Team

The Business Process Analyst will join the Operational Excellence and Digital Transformation team within the Supply Chain Management (SCM) organization at FIS. Our team is responsible for optimizing operational efficiencies of supply chain business processes through the agile and innovative use of technology to enable control, insight, and rapid decision-making. We value collaboration and teamwork, and our team members work closely together to develop and implement strategies for modernizing the Supply Chain organization of the future.

About the Role

The Business AI Process Analyst will support the optimization of supply chain business processes to improve overall organization performance using tech or non-tech operational improvements. The department focuses on developing and implementing operational excellence strategies that will modernize the Supply Chain organization of the future by improving communication, data synergy, and streamlining processes for automation.

The position will be fully remote, with occasional travel to the office as needed. In-person outings will be organized for the intern students during the term, and attendance is encouraged. The position available is a 4-month intern placement.

What You Will Be Doing

• Analyze end-to-end supply chain processes to identify inefficiencies and improvement opportunities
• Evaluate processes for suitability for AI enablement and automation use cases
• Research market-ready AI and digital tools applicable to procurement and supply chain operations
• Collaborate with cross-functional stakeholders to gather requirements and define process improvements
• Develop process maps, workflow diagrams, and supporting documentation
• Assist with planning and executing operational excellence initiatives
• Support the implementation and deployment of process improvement solutions
• Develop internal controls and management reporting to track initiative effectiveness
• Monitor and analyze key performance indicators to measure process outcomes

Required Qualifications

• Currently enrolled in a bachelor's program or equivalent experience in business, commerce, operations, mathematics, or related field
• Strong analytical skills with ability to deconstruct complex processes
• Demonstrated problem-solving and critical-thinking capabilities
• Clear, proactive communication skills across diverse stakeholder groups
• Proficiency in Microsoft Excel and other analytical tools
• Ability to create process documentation and workflow diagrams
• Self-directed learner with strong organizational skills

Preferred Qualifications

• Exposure to process improvement methodologies such as Lean or Six Sigma
• Experience with process mapping tools such as Visio
• Familiarity with supply chain or procurement operations
• Interest in AI, automation, or digital transformation initiatives

What We Offer You

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits