AVP, Office of Agile - Governance and Process Analyst (L10)

AVP, Office of Agile - Governance and Process Analyst (L10)

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

Synchrony's Strategic Partnerships and Agile team is an amalgamation of four sub verticals, SM (Supplier Management), CSS (Client Systems & Support), OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile (OOA) endeavours to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchrony's credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.

Role Summary/Purpose:

The AVP, Office of Agile – Governance and Process Analyst supports Synchrony's Office of Agile Governance and Process function by advancing enterprise-wide adoption, consistency, and maturity of Agile governance and process practices. This role requires strong partnership and relationship-building with Leadership, the Agile Community of Practice, and key governance stakeholders.

This role helps manage Agile process and control governance by contributing to the development, maintenance, and ongoing refinement of policies, standards, procedures, and related documentation. The position also supports an "audit-ready" posture through control execution support, evidence preparedness, and governance reporting.

This role is responsible for strengthening governance and process through automation and AI-enabled workflows that reduce manual effort, increase consistency, improve cycle times, and enhance monitoring and control effectiveness. The Analyst will identify opportunities, define requirements, and coordinate delivery of end to end workflow automation, reporting, and AI supported insights to scale governance execution and improve outcomes.

Key Responsibilities:

• Champion continuous improvement and simplification of Office of Agile governance processes while ensuring adherence to applicable policies, standards, and procedures.
• Identify governance and process automation and AI-enabled opportunities, define business needs, document requirements, and translate them into actionable workflow/solution designs.
• Coordinate end-to-end delivery of workflow automation, dashboards/reporting, and AI-supported insights in partnership with key stakeholders.
• Partner with the Community of Practice to drive awareness and integration of updates or changes to Agile processes and guidelines through training, communication, monitoring, and coaching.
• Partner with the VP, Office of Agile – Process & Governance to maintain regulatory readiness and an "audit-ready" posture, including demonstrating control design and execution through clear documentation and evidence.
• Collaborate with Office of Agile Leadership, Release Train Engineers (RTEs), Scrum Masters, and governance partners to align governance, process, and assurance activities across Agile delivery.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree and a minimum of 4 years of either Technology or Process Management experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 8 years of either Technology or Process Management experience
• Experience working with Jira, Jira Align, Confluence, ServiceNow, Agentic AI (Rovo), Power Automate, Power Apps, MS Lists management, SharePoint Development & Administration
• Minimum 3 years of experience with Agile methodologies with at least one SAFe Certification
• Demonstrated experience with Policies, Standards, and Procedures management
• Demonstrated experience of driving improvements across complex organizations and processes of varying levels of maturity

Desired Characteristics:

• Demonstrated ability to manage multiple competing priorities across diverse stakeholder groups, balancing interests and minimizing disruption.
• Strong analytical and problem-solving skills, with a track record of driving issues through to resolution.
• High emotional intelligence and empathy to build trust, navigate conflict, and foster collaboration.
• Excellent written and verbal communication skills, including facilitation and presentation capabilities.
• Strong risk and control mindset, incorporating proactive risk identification and mitigation into day-to-day work.
• Prior experience at Synchrony preferred.

Eligibility Criteria:

Bachelor's degree and a minimum of 4 years of either Technology or Process Management experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 8 years of either Technology or Process Management experience

Work Timings : 12:00 PM to 9:00 PM IST

For Internal Applicants :

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible and can apply.
• L8+ Employees can apply.

Grade/Level: 10

Job Family Group: Information Technology