Business Relationship Manager

Business Relationship Manager

Ecclesiastical Planning Services, who are proudly part of Benefact Group, are looking for a Business Relationship Manager. This role will be remote/field based.

As a Business Relationship Manager, you will act as the relationship lead for EPS's key Funeral Director partnerships. The role is responsible for building and maintaining influential relationships at all levels, from Executive leadership and operational management through to funeral branch teams, creating and delivering aligned partnership growth plans.

Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What You'll Be Doing

• Act as the main relationship lead for selected partners, building trusted relationships across executive, operational and branch-level stakeholders. This will include regular travel and face to face meetings at locations across the UK.
• Develop and maintain strong relationships with key decision-makers, including COOs, Funeral Directors, Regional Managers, Area Managers and branch colleagues.
• Create and deliver joint growth plans aligned to strategic objectives, identifying opportunities to increase funeral plan sales, customer engagement and operational performance.
• Lead regular business reviews, providing performance insights, recommendations and updates on agreed objectives.
• Use sales, conversion and operational data to identify trends, risks and opportunities, turning insights into actions that deliver results.
• Drive funeral plan sales growth through colleague engagement, sales support, training and targeted campaigns.
• Represent partner needs and feedback internally, helping to shape business priorities and continuous improvement.
• Support the implementation and adoption of products, services and digital tools.
• Ensure effective governance and oversight of partner activity, maintaining compliance with regulations, customer outcome expectations and business standards.
• Represent EPS at partner events, conferences and industry forums to strengthen relationships and enhance the organisation's reputation.
• Manage and oversee Appointed Representative relationships, ensuring regulatory compliance and achievement of performance standards.

What You'll Need To Have

• Proven experience managing strategic partnerships or key accounts within a regulated commercial environment.
• Demonstrable ability to engage and influence stakeholders at all organisational levels, including executive leadership teams.
• Strong relationship management skills, with experience building long-term collaborative partnerships.
• Commercially astute with the ability to analyse performance data and convert insights into growth opportunities.
• Excellent communication, presentation and facilitation skills, suitable for both boardroom and operational environments.
• Strong understanding of sales development, colleague engagement and performance improvement initiatives.
• Knowledge of regulated sales environments and the importance of delivering positive customer outcomes.

What Makes You Stand Out

• Any previous experience within the funeral sector would be advantageous.

What We Offer

• A competitive salary - let's discuss it
• Car allowance
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme: on-target bonus between 6% and 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

Hear From The Hiring Manager

“You'll be joining a genuinely brilliant team that's ambitious, collaborative, and full of energy, but has never lost the close-knit, supportive culture that makes Ecclesiastical Planning Services such a special place to work. It's one of the best companies and teams I've had the privilege to be part of; we challenge each other, celebrate our successes, and always support one another. This is a fantastic opportunity for someone who loves building relationships, spotting opportunities, and turning ideas into results. You'll have the chance to make your mark, shape key partnerships, and play a meaningful role in our growth journey, all while working alongside talented people who are passionate about what they do and excited about the future we're building together.”

About Us

Ecclesiastical Planning Services (EPS) work with a UK-wide network of funeral directors to provide pre-paid funeral plans. Our business is based on trust, so we focus on personal service, offering guidance and support to funeral directors and families when they need it most.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.

We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.