Maintenance Account Manager

Job Description

Job Description

Maintenance Account Manager
Landscape Maintenance Division
Full-Time  | 

ABOUT SOUTHERN GRACE LANDSCAPE
Southern Grace Landscape is a professional landscape and turf maintenance company specializing in custom residential and commercial landscape maintenance, and Installation, as well as athletic field maintenance. We work to provide top quality service and excellent customer service. We are seeking an experienced and driven Maintenance Account Manager to lead our landscape maintenance division and ensure exceptional service delivery across our client portfolio.

POSITION OVERVIEW
The Maintenance Account Manager oversees all aspects of the landscape maintenance division — from crew scheduling and employee management to customer relations and enhancement upsells. This role requires a well-rounded leader who can balance operational efficiency, team accountability, and client satisfaction, while identifying opportunities to grow accounts through enhancement services.

KEY RESPONSIBILITIES
Division Oversight & Scheduling

• Oversee day-to-day operations of the landscape maintenance division across all assigned properties
• Develop and manage crew schedules to ensure efficient routing, timely service, and appropriate coverage
• Adjust schedules as needed based on weather, plant conditions, and seasonal workload changes
• Monitor crew productivity and job completion to ensure quality and efficiency standards are met

Employee Management

• Supervise, train, and support maintenance crew leaders and field staff
• Conduct performance evaluations and provide ongoing coaching and feedback
• Assist with hiring, onboarding, and disciplinary processes for maintenance personnel
• Foster a culture of accountability, safety, and pride in workmanship across the division

Customer Relations & Account Management

• Serve as the primary point of contact for maintenance clients, building strong long-term relationships
• Conduct regular property walkthroughs and quality inspections with clients
• Respond promptly and professionally to customer concerns, service requests, and complaints
• Communicate proactively with clients regarding service schedules, property conditions, and recommendations

Enhancement Sales & Account Growth

• Identify and present enhancement opportunities to existing maintenance clients, including plantings, mulch, irrigation, and seasonal color
• Prepare proposals and pricing for enhancement and upsell projects
• Partner with sales enhancement operations team to ensure smooth handoff and execution of upsold work

Quality Control & Administration

• Maintain accurate records of property visits, services performed, and client communications
• Monitor budget and labor costs to ensure profitability across the maintenance division
• Coordinate with leadership on contract renewals, pricing adjustments, and service scope changes

QUALIFICATIONS

Education & Experience

• Bachelor's degree in Horticulture, Landscape Management, Business, or a related field preferred
• 3+ years of experience in landscape maintenance, account management, or a related supervisory role
• Experience managing crews and overseeing multiple commercial or residential properties strongly preferred
• Sales or upsell experience within a landscape or service-based industry is a plus

Knowledge, Skills & Abilities

• Strong knowledge of landscape maintenance practices, plant health, and seasonal service needs
• Excellent leadership and team management skills with the ability to hold staff accountable
• Strong communication and relationship-building skills with a customer-first mindset
• Ability to identify enhancement opportunities and confidently present them to clients
• Highly organized with the ability to manage multiple properties, schedules, and priorities simultaneously
• Valid driver's license with a clean driving record

WHY SOUTHERN GRACE LANDSCAPE

• Lead a core division and play a direct role in shaping the client experience and company growth
• Competitive compensation commensurate with experience, with opportunity for performance-based incentives
• Opportunities for professional development and advancement within a growing company
• Supportive team culture built on integrity, excellence, and service

Southern Grace Landscape is an Equal Opportunity Employer.