Collections specialist

A client of ours here in Louisville, KY is hiring for a dedicated and results-driven Collections Specialist with extensive experience managing high-volume account portfolios and financial workflows within fast-paced business environments. Proven track record in meticulously monitoring aging accounts, resolving complex payment discrepancies, and enforcing structured collection strategies to hit strict month-end cash flow targets with absolute precision. Exceptional at negotiating payment plans, conducting account reconciliations, and maintaining seamless, professional communication between finance management, sales teams, and external clients to minimize bad debt and optimize working capital. This position is a full-time permanent opportunity offering a competitive base salary and benefits package.

salary: $52,000 - $58,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Conduct high-volume outbound collection calls to B2B clients to secure payment on past-due accounts while maintaining professional customer relationships.
• Negotiate structured payment plans and settlements within company guidelines to resolve complex, severely delinquent, or disputed balances.
• Identify, log, and route account discrepancies -such as billing errors, missing purchase orders, or short payments-to internal sales, billing, or operations teams for rapid resolution.
• Perform regular account reconciliations by reviewing customer ledger details, outstanding invoices, and payment histories to ensure accurate account records.
• Maintain meticulous records of all communications , payment promises, follow-up dates, and collection activity within the company's ERP or collection software.
• Evaluate credit holds and account escalation risks, recommending past-due accounts for service suspensions or legal third-party collection actions when standard collection efforts fail.

Skills

• Credit Collections
• B2B Business to Business
• Commercial Collections
• Verbal Communication
• Phones
• Claims Processing
• Confidentiality

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.