General Manager

General Manager

Utica - Utica, MI

Overview

Position Type Full Time Category Real Estate

Description

Community Manager | The Apex Apartments

Curate the Lifestyle. Lead the Lease-Up. Elevate the Experience.

The Apex Apartments is not just a place to reside; it is a destination. We are seeking a Community Manager who possesses high energy as well as great multi-tasking, communication, strong customer service and interpersonal skills.

If you have 2 or more years of Residential Property Management experience or Hotel Management experience and understand that true luxury lies in the details, this is your stage. We are looking for a leader to champion the asset and provide great customer service, creating a culture where service is not just a task, but an identity. You will drive an exciting lease-up for a development featuring the fullest array of amenities in the market, ensuring The Apex becomes the benchmark for luxury living.

Your Mission: The Community Manager of The Apex

In this role, you are the "CEO" of the asset. You will blend sales, operations, and finance to drive performance while serving as the primary role model for our service culture.

You will be the cultural leader of the community, setting the tone for hospitality and building a strong, service-focused team. You will hire great people, coach them, and make sure the property consistently delivers an exceptional experience. You will also track key service and performance metrics to ensure we're meeting our standards.

You will lead the lease-up of a premier product. This includes driving an energetic leasing strategy, understanding the competitive market, helping set pricing, and creating marketing plans that attract and convert high-quality residents.

You will shape the entire resident experience building real connections, resolving issues quickly, and keeping the property immaculate. Every interaction and every space should reflect a best-in-class community.

You will also be responsible for the financial and operational performance of the asset. This includes managing budgets, preparing clear reports, overseeing maintenance, and executing capital expenditures projects to protect long-term value.

What You Bring to the Table

· Experience: A minimum of 2–3 years of residential property management experience is required. Experience with lease-ups is highly preferred.

· Leadership: You promote a collaborative environment by being a positive example, helping others, and communicating effectively to achieve collective goals.

· Tech Proficiency: You are highly proficient in Microsoft Office and Yardi.

· Polish: You maintain a professional demeanor and are an influential communicator with the charisma to close leases and the clarity to lead a team.

· Organization: You have the multitasking skills to coordinate teams, contractors, and residents, ensuring nothing is missed.

· Essentials: A valid driver's license is required.

Detailed Duties and Responsibilities:

· Demonstrates critical-thinking by understanding the needs of the residents, employees and owner; and ensures decision-making is in the best interest of all stakeholders.

· Prioritizes the importance of resident satisfaction by ensuring timely completion and follow-up of service requests, building relationships, creating activities and communication channels, escalating resident concerns, ensuring emergency and safety programs are in place, correcting unsafe conditions and leading resident retention programs.

· Leads a high-performing team through effective recruitment, coaching, mentoring and development efforts, regularly conducts staff meetings and holds one-on-one conversations to solicit feedback from the team; and displays integrity by ensuring processes, procedures and practices affecting the team are completed in a timely manner.

· Demonstrates sound financial acumen and reporting by developing and adhering to budgets, directs collection of monthly assessments, payments of incurred operation expenses, prepares and interprets monthly financial statements, ensures that invoices are submitted per policy; and participates in accounts receivable issues.

· Partners with the Service Manager to schedule and oversee contract service work-product and professionalism, ensures execution of projects by providing timely direction and communication to vendors/contractors.

· Maintains accurate records of community transactions such as, rent rolls, delinquency reports and move in/outs; confirms all rents and late fees, check charges are collected, posted and deposited; frequently maintains resident files and accuracy of administrative paperwork.

· Utilizes marketing strategies to secure prospective residents, observes and coaches Sales team on effective leasing techniques, educates Sale team about market competition, monitors traffic logs, conversion ratios, renewal information, marketing data for up-to-date and accurate information.

· Assures quality and quantity of market ready apartments, personally confirms models and market ready apartments, and communicates service-related needs to maintenance before apartments are shown.

· Adheres to established policies related to the Fair Housing Act; compliant with all company, local, state, and federal safety regulations and confirms all parties adhere to health and safety standards to promote a healthy and safe work environment

Are you ready to reach The Apex? If you are a high-energy professional ready to define the standard of luxury living, we invite you to apply.

Qualifications

We are Friedman Real Estate ____________________________________________________________________________

As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.

Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman's brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients' objectives

Recognized as one of Detroit Free Press's Top Workplaces

Friedman Benefits

We offer a wide range of benefits to our employees consisting of:

• Blue Cross Blue Shield health insurance plans
• Delta Dental
• Vision
• Pet Insurance
• Company paid life insurance along with life insurance buyup
• 401(k) Match
• Company paid Long Term Disability after 2 years of service

Friedman Perks

• Continuing education reimbursement benefits
• Referral bonuses for new employees and new business
• Recognition program
• Three tier PTO plan
• Paid Parental Leave
• Training seminars for leadership and professional development
• Friedman Swag