Technical Account Manager

Technical Account ManagerAs a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from their Contruent investment.This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.Strategic Customer PartnershipAct as the primary technical point of contact for assigned enterprise accountsDevelop deep understanding of customer objectives and environmentsServe as a long-term technical advisorProactive Technical LeadershipOwn technical health of customer environmentsConduct assessments, release planning, and best-practice reviewsGuide architecture and configuration strategyEscalation & Issue LeadershipLead resolution of complex technical issuesDrive root cause analysis and preventionMaintain confidence during high-impact eventsAdoption, Retention & Expansion SupportSupport renewals with technical insightIdentify expansion opportunitiesContribute to QBRs and executive reviewsCross-Functional CollaborationAct as bridge between customers and internal teamsPartner with Professional ServicesShare best practicesWhat Success Looks LikeHigh customer satisfaction and executive trustStable, well-adopted environmentsSuccessful renewalsExpansion opportunities identifiedWhat You Bring7+ years experience in enterprise SaaS or related rolesPrevious experience using Contruent Enterprise (formerly Ares Prism)Experience supporting complex enterprise customersProject controls or capital project systems expertiseStrong communication and executive presenceAdditional DetailsOccasional domestic and international travelPost-sales, non-quota-carrying role supporting retention and expansion