Patient Services Representative

Job Description

Job Description

Patient Services Representative- Cayuga Medical Center Emergency Department- Full Time- Evenings/Nights FLEX

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

The Patient Service Representative is an in-person, onsite role that needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Roles and Responsibilities:

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Required Skills and Experience:

• High school diploma or equivalent
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Ability to work independently

Preferred Skills and Experience:

• Proficient in Microsoft Office Suite (Word, Outlook)
• Knowledge of medical terms and practices preferred

Physical Requirements:

• 80% standing 20% sitting

Location and Travel Requirements:

• Location: Onsite at Cayuga Medical Center- 101 Dates Drive Ithaca NY 14850
• Shift: Schedule Details
  Flex Hours: Shifts will range between mainly 3 PM and 7 AM.
  (MUST be able to flex to all these shifts below)
  Typical Shifts selections:
  10:45 AM - 11 PM (occasional shift)
  10:45 AM - 7 PM (Rare shift)
  2:45 PM - 11 PM
  10:45 PM - 7 AM
  6:45 PM - 7 AM
  Shift Structure:
  Two 8-hour shifts and two 12-hour shifts per week, offering three days off a week. (this will likely not be in a row) We will TRY to offer 3-12 hours shifts a week if staffing allows.
  Additional Information
  Weekends and Holidays:
  The position includes rotating holidays and every other weekend. If Per Diems cover your weekend days, we can work you into weekday shifts only.
• Travel: 0% Travel can be expected in this role

Pay Range Disclosure:

• $18.50 to $23.00 per hour

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at View email address on us.fitly.work.

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

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