Loan Operations Specialist

Loan Operations Analyst 1 Job Req Id: 26976576 Location(s): Kuala Lumpur, Kuala Lumpur, Malaysia Job Type: On-Site/Resident Posted: Jul. 08, 2026 Job Overview Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on‑the‑job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact through volunteerism. The Loan Doc & Proc Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in performing assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job. Individual must be accountable, ethical, results oriented, trustworthy and credible. This job description provides a high-level review of the types of work performed. Other job‑related duties may be assigned as required. In this role, you’re expected to: This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. Activities will include independently processing and closing loans within a complex loan operations environment. Involved in providing day‑to‑day Collateral management which may include booking cash transactions and making payments, input of general ledger entries and (complex) calculations. There may be possible interaction with other counterparties around positions and outstanding balances/claims. Supports an expansive and/or diverse array of products (risk and control) /services. Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research and makes recommendations to management to support process improvement. Designs and analyzes moderately complex loan documentation reports for management requirements, support/control activities, and the launch of products/services. Makes judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements. Minimizes risk to the bank through increased knowledge of procedural requirements—understands and monitors errors to suggest process improvements, and adheres to audit and control policies. Often related, but not limited to loan documentation processes. Timely management and escalation of all inquiries and issues related to loan processing. Demonstrates a sound level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams. Demonstrates an excellent knowledge of Bank related systems. Has direct interaction with external customers to disseminate or explain information. Individuals at this level exhibit strong executional capabilities. Utilizes strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure: 0‑2 years Experience Elementary level knowledge of Business Processes, Systems and Tools used in the Loan Process Demonstrate understanding of Loan Processes, Procedures, Products and Services Basic awareness of managing, preparing, and reviewing loan documentation Able to identify, mitigate, manage, resolve, and escalating risks and issues Awareness of various risks, policies and control measures and processes Comply with applicable laws, rules and regulations, and adhere to Policies Education: Bachelor’s/University degree or equivalent experience Job Family Group: Operations - Transaction Services Job Family: Loan Documentation and Processing Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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