Customer Service Agent Call Center, Bilingual, English and Spanish

Customer Service Representative Job Type: Contract-to-Hire We are seeking a dependable and customer-focused Customer Service Representative to join a growing distribution company in Nashville , TN . This position will serve as a key point of contact for customers, helping manage orders, resolve issues, coordinate with internal teams, and ensure a positive customer experience from order placement through delivery. The ideal candidate is organized, responsive, comfortable working in a fast-paced environment, and able to effectively balance customer needs with operational priorities. Serve as a primary point of contact for customers regarding orders, product availability, shipping updates, and general inquiries Enter and process customer orders accurately and efficiently Track orders and provide customers with timely updates on shipment and delivery status Coordinate with warehouse, distribution, purchasing, and sales teams to resolve order or inventory issues Research and resolve customer concerns related to shortages, damaged products, incorrect shipments, returns, or delivery delays Maintain accurate customer and order information within the company's ERP or order management system Communicate professionally with customers by phone and email Maintain strong working relationships with customers and internal departments Assist with additional administrative and customer service responsibilities as needed 1+ years of customer service, order management, distribution, logistics, or related experience preferred ~ Proficiency with Microsoft Office, particularly Outlook and Excel ~ Experience with ERP, CRM, or order management systems preferred ~ Positive, team-oriented attitude with a strong commitment to customer service Benefit offerings include PTO, medical, dental, vision, life insurance, short-term disability, and 401K plan. Check out the LHH website for more opportunities in your area!