Senior Client Implementation Lead - Operations

Overview Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s an exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. About Us: Kraken Tech is an innovative global company that licenses the Kraken software platform and operating model to transform businesses. With an established presence in utilities worldwide, we’re expanding our footprint across North America. This role is central to our collaboration with clients and their customer operations teams. Your Mission Members of the Kraken team are role models for our operating model, guided by simplicity, customer benefit, and efficiency in every decision. We’re passionate about how Kraken can improve the lives of team members in other organisations and confident that it’s the best solution—not only for businesses but also as a tool to address the climate crisis. If you share this belief, Kraken is the right place for you. Key Skills Coaching and Support: Coach leaders on effectively managing the Kraken operating model; provide continuous support to leaders and team members in their day-to-day activities Operational Setup: Set up key operational processes within the client, including scheduling, skills academy, and functional processes like billing; deliver leadership development programs and skills academy training to team members Communication & Self-awareness: Able to listen and understand the client approach and to flex this to make them feel safe, excited and committed; understanding the impact of tone, words and actions when speaking with clients Flexibility and Adaptability: Be comfortable with change, acknowledge the significant transformation clients are undergoing; embrace internal movement, travel and varied strategies Curiosity and Initiative: Focus on detail, a passion for self-learning, willingness to experiment; curious in helping clients visualize their pain-points and commit to overcoming them Influence and Relationship-building: Utilize strong influencing skills to drive change, especially with resistant stakeholders and bad practices; build trustworthy relationships rapidly Delivering Content: Use clear, well-formatted slides to teach and influence clients; build training materials for clients and the global implementation team; comfortable delivering to groups of all levels, from entry to directors Using Data: Analyze reports on data platforms to provide insights on performance; use Excel/sheets to perform detailed analysis to influence client decisions Key Responsibilities Kraken Ambassador: Champion the Kraken model and communicate best practices and key behavioral principles to clients, emphasizing positive impact on the organization and its people Recruitment: Lead by example, identify top talent with a focus on reducing bias and championing diversity; participate in client recruitment transformation Coaching & Mentoring: Thrive in 1:1 settings, develop client leaders and specialists; provide bespoke advice and coaching to push clients to the next level Leadership Development: Be involved in high-level group programs focusing on Influential Management, Assertive Communication and Principled Decision-making among other sections Join us on this exciting journey of transforming businesses, shaping the future of customer operations, and making a huge environmental impact on a global scale! What you'll need to have Fluent in English (written and spoken) North American Energy Industry experience is a must for a senior level role This role is based out of our New York office, but you will be expected to travel frequently to varying locations across North America, including the west coast Ability to understand what success looks like for a client A flair for influencing and natural ability to “sell” different ways of working Proven experience in building relationships and trust with clients Right to live and work in the United States Why you'll love it here Great medical, dental, and vision insurance options including FSAs Paid time off; we trust our employees to manage their time 401(k) plan with employer match Parental leave for biological, adoptive and foster parents Pre-tax commuter benefits Flexible working environment and work/life balance Equity Options: every employee owns part of the business Modern office or co-working spaces depending on location Salary range in NYC typically $150,000–$200,000 depending on level and experience Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5 and in Germany we rate 4.7 on Kununu as a Top Company. For more about our teams and culture, see our Welcome to the Jungle site (FR/EN). Are you ready for a career with us? If you have any accommodations or preferences, please contact us at View email address on click.appcast.io and we’ll customise your interview process for comfort and maximum impact. Our Applicant and Candidate Privacy Notices and related policies govern the collection and use of your personal data in connection with your application and website usage. We may use AI tools to support parts of the hiring process but final decisions are made by humans. If you would like more information, please contact us. #J-18808-Ljbffr Kraken