Channel Projects, Order Specialist - Inside Parameters

Schneider Electric has an opportunity for a Channel Led Projects Leader, located near one of Schneider Electric’s US Hub locations or Centers of Excellence. We’re looking for a detail‑oriented individual to manage multiple package and service projects while ensuring exceptional customer satisfaction. Responsibilities Manage multiple package and service projects while ensuring exceptional customer satisfaction. Accountable for the execution of post‑order conversion requests from the distribution/channel partner who serves as the Project Manager of the order. Develop and maintain positive customer relations and coordinate with various functions within Schneider Electric to ensure customer requests are handled appropriately and in a timely manner. Facilitate order maintenance and corrective action to address customers’ project needs. Perform order maintenance activities including change orders, warranty claims, expedited requests, shipping re‑consignments, coordination of services and system studies, freight claims, post‑delivery quality issues, and claims resolution. Work as part of a regional team that is collectively responsible for the timely resolution of customer requests. Operate in either Eastern or Central time zones. Qualifications BA degree in engineering or business. Ability to work in a collaborative, high‑volume, fast‑paced, virtual team environment. Ability to build an environment and relationship of trust and credibility with team and customers. Establish, develop, and maintain rapport with key contacts internally and externally via a digital platform. Facilitate resolution of production, shipment scheduling, and/or invoicing problems of moderate complexity. Ability to handle multiple projects using problem‑solving, attention to detail, and strong time management with organizational and prioritization skills. Ability to diplomatically navigate and facilitate effective conflict resolution across multiple groups of varying backgrounds and generations. Flexibility to positively adapt to ever‑changing priorities of the immediate team, Schneider Electric, and customers. Technical aptitude to learn the basics of SE Electrical Distribution Products (e.g., panels, breakers, starters, switchboards) and ability to comfortably work in Schneider Electric product selector and SE Advantage tools. Strong communication (written and spoken) and interpersonal skills. Implement time management and organization skills: multi‑tasking, planning, and prioritizing. Use standard business application software such as Microsoft Office. Benefits and Compensation Pay range: USD68,000–USD102,000 per year (base pay and short‑term incentives; U.S. residents only). Pay range includes base pay and short‑term incentives. Within the range, individual pay is determined by performance, knowledge, job‑related skills, experience, and relevant education or training. Medical (with member reward points), dental, vision, and basic life insurance. Benefit Bucks. Flexible work arrangements. Paid family leaves. Well‑being programs. 12 paid holidays per year and 15 days paid time off per year. 401(k) with match. Competitive pay and programs including company share ownership. Learning platforms such as Coursera. Global opportunities, performance discussions, Schneider Career Hub. Inclusive workplace, recognition, and sharing of voice. Equal Opportunity Employer Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr Segment (Twilio)