Imprivata Healthcare IT Support Specialist (L3)

Profile Summary:


We are seeking a dedicated Imprivata IT Support Specialist with hands-on experience in supporting the Imprivata environment within a healthcare infrastructure.


The ideal candidate will have deep expertise in authentication systems, appliance/server infrastructure, endpoint agent configuration, and policy management across various platforms.


This role involves working directly with stakeholders, ensuring high availability and compliance in a healthcare setting.


Key Responsibilities:
• Own configuration and lifecycle management of the Imprivata infrastructure across hospital networks.
• Manage user authentication peripherals such as badge devices, fingerprint readers, and Imprivata IDs.
• Administer and troubleshoot Imprivata OneSign (SSO), EPCS MFA workflows, and Identity Governance.
• Configure and maintain SSO scripts and credential store settings across platforms.
• Support agent deployment across Windows, thin clients, and virtual environments.
• Integrate with Active Directory, Group Policy, and certificate-based authentication systems.
• Lead root cause analysis and escalate issues with vendors as needed.
• Collaborate with engineering to design scalable, secure systems.
• Document SOPs, RCA, deployment workflows, and knowledge bases for L2 teams.
• Create and maintain capacity, usage, and security reports.


Required Technical Skills:
• Strong knowledge of Imprivata Products (OneSign, ID Governance, etc.)
• Authentication & SSO (especially for Epic, Cerner, Meditech)
• Identity & Access Management (IAM), including RBAC and provisioning.
• Troubleshooting appliance/server issues and endpoint integration.
• Windows Server/Desktop configuration and support.
• Familiarity with Citrix, VMware VDI, and scripting via PowerShell.


Desired Skills:
• Experience with HL7, FHIR, integration engines.
• Use of diagnostic/logging tools.
• Exposure to ServiceNow or similar ITSM platforms.


Soft Skills & Work Ethic:
• Clear communicator across technical and non-technical stakeholders.
• Excellent documentation and presentation skills.
• Positive attitude and team collaboration.
• Ability to multitask and meet SLAs in dynamic environments.
• Willingness to travel or relocate based on project needs.


Qualifications:
• Bachelor's in computer science, IT, or related field (master's preferred).
• 5+ years in healthcare IT, preferably with successful Imprivata deployments.


• Certifications: ITIL, CompTIA A+/Security+, Microsoft, etc.


Additional Role Enhancements Based on Industry Benchmarks:
• Deep understanding of VDI integrations (Citrix, VMware Horizon) including Imprivata integrations.
• Familiarity with badge-tap and mobile-based multifactor authentication (e.g., Ground Control).
• Experience with regulatory compliance: HIPAA, DEA, FDA, and The Joint Commission (TJC) guidelines.
• Understanding of PAM platforms (e.g., Secure Link, Xton Tech) and certificate lifecycle management.
• Hands-on experience with audit logging, security analytics, and certificate renewal automation.
• Strong understanding of ITIL processes, including incident, problem, and change management.
• Advanced experience with PowerShell scripting and automation tools for system configuration.