Client Intake Coordinator

Job Description Job Description Preferred Care at Home, an award winning in-home care company based in Hendersonville, TN is looking to hire a Client Intake Coordinator.
Job Description Work alongside and under the direction of the Director of Marketing

Meet with at least 6 families each week to answer questions, build relationships, explain our services, and ultimately sign up new families for care

Record accurate notes about those visits and input the appropriate information into our tracking system

Coordinate the start of care and the unique needs of each family with other office staff to ensure smooth handoff from sales to operations

Proactively call warm leads we receive to schedule your own appointments

Consistently follow up with families who weren’t ready to start care to support them and stay top of mind

Assist Director of Marketing with occasional community and other marketing events and other ad hoc requests

Keep up with weekly records of contacts made to contribute to weekly metrics.

Required Qualifications Excellent communication and problem solving skills.

A drive for excellence in all aspects of work performance

A natural drive to perform at a high level and help achieve company goals and objectives
Warm demeanor combined with a desire to help people

Strong ethic of teamwork

Experience in the senior industry such as funeral, social work, nursing, memory care, home health, hospice, etc.
You resonate strongly with our core values. 1. Do the right things for the right reasons. 2. Leave people better than you found them. 3. Take Ownership. 4. Look for and share goodness. 5. Be humble and teachable

NO DRAMA. We dont do drama in our office. If you like that, we want to talk! If an environment where everybody talks about everybody behind their backs is more your style, we arent the right fit

Strongly Preferred Qualifications Excellent patience in dealing with various family dynamics
Some experience with sales

Comfortable with technology

Knowledge in the area of dementia

What we Offer Competitive pay - base salary plus commissions
Flexible and generous PTO options
Simple IRA with company match
Enormous job satisfaction doing meaningful work with good people
Opportunities to learn and grow with a growing company
About Preferred Care at Home of North Nashville At Preferred Care at Home, our mission is to set a new high standard for senior care in middle Tennessee. We do this by providing life-changing employment to caregivers and life-changing care to seniors. We have been in business for more than 12 years and in that time have provided outstanding care to hundreds of seniors. Our mission and vision are evident in everything we do and our awards demonstrate our progress. This year we were awarded the 15th spot in the Tennesseean Top Workplaces award. We were also ranked in the top 100 of all in-home care companies nationwide due to random surveys with our caregivers and clients. We have a close-knit administrative team consisting of 7 individuals who work together and have fun together fulfilling the mission of Preferred Care at Home.