Certified Medical Assistant

Certified Medical Assistant Title: Certified Medical Assistant Shift: FT - 8:30 AM - 5:00 PM Location: Shelters City Wide | Health Centers EW and Broadway Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community. This position provides a variety of services integral to the functioning of our shelter outreach programs. The Certified Medical Assistant (CMA) is primarily responsible for supporting clinical providers and community health nurses by facilitating participant flow, assisting with various participant care activities, and performing related administrative and clerical functions. The CMA ensures high-quality service to participants while respecting and maintaining confidentiality, demonstrating cultural competence, and working within established job parameters. Essential Duties and Responsibilities Participant Flow Management: Maintains participant flow by escorting participants from the intake area to designated service areas, ensuring efficient use of rooms and minimizing wait time. Participant Preparation and Documentation: Prepares participants for their visit, obtains vital signs, documents complaints, and prepares appropriate paperwork for procedures, labs, or referrals. Assistance with Procedures: Assists providers and nurses with procedures in accordance with established protocols and in urgent and emergency medical situations. Medication Administration: Administers medication and/or immunizations under the direction of an RN and physician, with proper documentation. Communication and Follow‑Up: Returns participant telephone calls related to prescription refills and lab results, places calls to pharmacies as ordered, and maintains a high‑quality participant care environment by cleaning, stocking, and sterilizing examination rooms. Specimen Collection and Testing: Assists in labeling, processing of specimens, performs phlebotomy and simple laboratory tests as requested. Compliance and Safety: Adheres to OSHA and infection‑control policies, respects participant confidentiality. Health Screenings and Education: Participates in health screenings, educational programs, and team meetings; provides participant information and instructions, including HIV pre‑test and post‑test counseling. Administrative Support: Performs receptionist, participant services, clerical, and other functions as needed to support efficient operation of the shelter‑based program. Qualifications Education and/or Experience: High School Diploma or GED and graduation from an accredited school of medical assisting. Certificates, Licenses, Registrations: CPR certification and American Association of Medical Assistants (AAMA) CMA certification or American Medical Technologists (AMT) RMA certification. Candidates who have registered for AAMA or AMT certification exams must take and pass the exams during their probationary period. Language Requirement: Bilingual in English and Spanish may be required. Benefits Medical, Dental, and Vision Insurance Health Savings Account (HSA) or Flexible Spending Account (FSA) Wellness Programs Employee Assistance Program (EAP) Tuition Reimbursement and Educational Assistance 401(k) Retirement Savings Plan Life Insurance Short‑Term and Long‑Term Disability Insurance Paid Time Off (PTO) Paid Holidays Physical Demands Required to talk and hear; frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach. Required close vision and ability to adjust focus. Work Environment Noise level generally moderate. Possible exposure to airborne and/or blood‑borne pathogens. May be required to perform duties at off‑site locations. Equal Employment Opportunity Heartl an d Alliance m a ke s a ll hir i ng and employment decisions , and operates all programs , se rvic es , an d fun ct ions wi t hout regard to race , rece ipt of an order of protect i on , creed, color , age , gender , gender identity , marital or parenta l status , rel i gio n, ances try , national or i g i n , amnesty , physica l or mental disab il it y , protected veterans status , g enetic i nformat i on , sexua l orientation , imm igrant status , political affiliat i on or be l ief , use of FMLA , V E SSA , mi lit ary , and fa mil y military r igh ts , ex-offender status ( d epending on the offense and pos i t ion to be fil le d) , unfavorable militar y d ischa rge , me mbe rsh i p in an o rg an i za tion who se p r im a ry purpose i s the protection of c ivi l r igh ts or i mprovement of l i v in g condi t i ons and hu man re lat i ons , height , we igh t , or H IV i nfection , i n accord with t he organization's AIDS Po li c y Statement of Sep temb er 1987 . #J-18808-Ljbffr